Reviews of Cortext

By: Imprivata, Inc App

List of user reviews and ratings for Cortext

Total ratings

2.01 (Rating count: 169)

Review summary

Users find Cortext unreliable and glitchy, with frequent delays and failures in sending, receiving, and notifying messages. Synchronization problems cause missed or duplicate messages, leading to critical communication breakdowns in healthcare settings. Despite having desktop and mobile versions and facilitating colleague communication, the app’s frequent crashes, lockouts, and usability problems severely impact user experience and patient care continuity.

Date	Author	Comment
2024-07-24	Da*****	Absolutely horrible and unreliable. Some messages can be missing or sent without noticing the recipient. I would not trust this to send any important messages.
Absolutely horrible and unreliable. Some messages can be missing or sent without noticing the recipient. I would not trust this to send any important messages.
2023-12-07	Ka*****	Unreliable doesn't even begin to cover it. For an app intended to comply with secure information requirements and provide a means of communication for healthcare workers, it fails at every turn. It constantly and randomly shuts down, doesn't reliably send/deliver messages, and now a fun new twist... locks me out of the app, citing incorrect passcode after a single attempt. I have to uninstall and reinstall the app on a weekly basis.
Unreliable doesn't even begin to cover it. For an app intended to comply with secure information requirements and provide a means of communication for healthcare workers, it fails at every turn. It constantly and randomly shuts down, doesn't reliably send/deliver messages, and now a fun new twist... locks me out of the app, citing incorrect passcode after a single attempt. I have to uninstall and reinstall the app on a weekly basis.
2022-06-14	Ca*****	Threads of conversation create multiple messages for each individual involved making the conversations completely impossible to follow. Notifications are not received and sounds are not played despite settings saying otherwise. Cannot open app from push notifications or popups, have to manually open app after each message. It is such a poor communication tool for Android that it has more than once created major problems with continuity and coordination of patient care.
Threads of conversation create multiple messages for each individual involved making the conversations completely impossible to follow. Notifications are not received and sounds are not played despite settings saying otherwise. Cannot open app from push notifications or popups, have to manually open app after each message. It is such a poor communication tool for Android that it has more than once created major problems with continuity and coordination of patient care.
2022-06-06	Be*****	5th y use: the company is just lucky to have the B2B line of business. 4th y use: Unreliable, poor synchronization with desktop. Interfering with patient care 2nd y use: still unreliable. Such a shame. Hours and hours without notification, and then suddenly bombarded with messages for hours ago 1st y use: significant delay in sending and receiving messages. Also you cannot share media crom your devices which does not make sense
5th y use: the company is just lucky to have the B2B line of business. 4th y use: Unreliable, poor synchronization with desktop. Interfering with patient care 2nd y use: still unreliable. Such a shame. Hours and hours without notification, and then suddenly bombarded with messages for hours ago 1st y use: significant delay in sending and receiving messages. Also you cannot share media crom your devices which does not make sense
2022-05-18	Wi*****	It may be secure bit as far as NOTIFYING OF A COMMUNICATION, I don't think it does. I have had the loudest elephant roar ringtone as a notification sound, but it never occurs with attempted notifications. On one occasion I was holding it IN MY HAND at the time of an attempted notification, and NOTHING. I missed it until I checked almost accidentally 3 hours later and found it marked URGENT but unanswered. UNRELIABLE.
It may be secure bit as far as NOTIFYING OF A COMMUNICATION, I don't think it does. I have had the loudest elephant roar ringtone as a notification sound, but it never occurs with attempted notifications. On one occasion I was holding it IN MY HAND at the time of an attempted notification, and NOTHING. I missed it until I checked almost accidentally 3 hours later and found it marked URGENT but unanswered. UNRELIABLE.
2022-04-11	do*****	It is a lawsuit waiting to happen. Will NOT maintain do not disturb/ unavailable status-reverts to available as soon as device goes to lock mode, so I come back from a week off to messages that say Mrs fribble is crashing can you please call us urgently. From a week ago! I cannot tell you how many times I have come in @7AM to cortex messages from 2:00 in the morning, when I am at home in bed and not on call, about somebody bleeding and needs an urgent evaluation!BAD APP
It is a lawsuit waiting to happen. Will NOT maintain do not disturb/ unavailable status-reverts to available as soon as device goes to lock mode, so I come back from a week off to messages that say Mrs fribble is crashing can you please call us urgently. From a week ago! I cannot tell you how many times I have come in @7AM to cortex messages from 2:00 in the morning, when I am at home in bed and not on call, about somebody bleeding and needs an urgent evaluation!BAD APP
2021-09-30	Go*****	Garbage app. Significant sync issues. Messages don't load and don't send either. Update: after 2 years of using it, it is still garbage. It is like a cancer spreading through hospitals affecting patient care.
Garbage app. Significant sync issues. Messages don't load and don't send either. Update: after 2 years of using it, it is still garbage. It is like a cancer spreading through hospitals affecting patient care.
2021-06-08	Ni*****	Very glitchy. Randomly refuses to work. A nightmare in a medical setting. I cannot express enough what a steaming pile of excrement this app is. Right now my entire hospital's IT department has changed its voicemail greeting to reflect that Cortext is down yet again, in an effort to stave off hordes of angry users. I don't know what the hell they are paying for this app, but it should be in the negative numbers.
Very glitchy. Randomly refuses to work. A nightmare in a medical setting. I cannot express enough what a steaming pile of excrement this app is. Right now my entire hospital's IT department has changed its voicemail greeting to reflect that Cortext is down yet again, in an effort to stave off hordes of angry users. I don't know what the hell they are paying for this app, but it should be in the negative numbers.
2020-04-30	S *****	Works, desktop and phone app But yet another app that can't be bothered with support or feedback. No way to directly contact company, and local support can't change the app, so problems never get addressed. Truly obnoxious IT behavior.
Works, desktop and phone app But yet another app that can't be bothered with support or feedback. No way to directly contact company, and local support can't change the app, so problems never get addressed. Truly obnoxious IT behavior.
2019-12-11	A *****	App is difficult to use, messages are frequently delayed, message alerts either don't work, or keep repeating despite opening the message multiple times. Overall a hellish experience
App is difficult to use, messages are frequently delayed, message alerts either don't work, or keep repeating despite opening the message multiple times. Overall a hellish experience

Reviews of Cortext

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