ILYAN

I Left You A Note Staff App

The I Left You A Note staff app gives hotel teams real-time visibility of guest requests, issues and feedback — so problems are resolved during the stay, before they become negative reviews.

FOR HOTEL STAFF & MANAGEMENT ONLY

This app is for hotel staff only. It is not intended for guests. Access requires a valid I Left You A Note hotel account.

KEY FEATURES

- Real-time guest issue notifications — receive instant alerts when a guest raises a request or problem

- Ticket management — view, assign and resolve guest tickets by department (housekeeping, maintenance, front desk)

- AI concierge management — monitor and manage guest concierge conversations in real time, with AI handling routine questions automatically

- On-duty / off-duty toggle — control when you receive notifications

- Live dashboard — see all open issues and their status at a glance

- Guest sentiment overview — track feedback trends during the stay

HOW IT WORKS

Guests access the I Left You A Note portal via QR codes in their room. They can raise issues, chat with the AI concierge, order room service and request upsells — all without calling reception. When something needs staff attention, your team receives an instant notification through this app. Staff can acknowledge, assign and resolve tickets in real time — keeping guests happy and protecting your online reputation.

PROVEN RESULTS

Hotels using I Left You A Note have seen reputation scores rise by 5-6%, moved to #1 in their competitive set, and reduced management admin by up to 28 hours per month.

REQUIRES: An active I Left You A Note hotel subscription. Contact stephen@ileftyouanote.com to get started.