Reviews of HelloFresh: Meal Kit & Recipes

By: HelloFresh SE

List of user reviews and ratings for HelloFresh: Meal Kit & Recipes

Total ratings

4.54 (Rating count: 207,030)

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Review summary

User reviews show HelloFresh's Android app is easy to use with good recipes and planning features, but reliability is poor. The top complaints are app instability (crashes/loading issues), login/access problems, billing/cancellation glitches, and delivery shortcomings, often accompanied by weak customer support. When functioning, it’s praised for simple meal prep and planning.

Pros

Easy-to-use, straightforward interface.
Good, easy-to-follow recipes when the app is functioning.
Helpful meal-planning features (plan meals, skip/pause weeks).
Overall convenience of managing orders and meal selections when the app works.

Cons

Frequent crashes and loading failures; app often won't load or freezes.
Login/account access problems (can't log in, locked out, address changes failing).
Billing and cancellation problems (unexpected charges, automatic deductions, trouble canceling).
Delivery issues (missed deliveries, incorrect or missing items).
Poor customer support and communication (language limitations, slow or unhelpful responses).

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User Reviews

Recent rating average: 2.00

All time rating average: 4.54

Upgrade to see all 13,074 reviews

2% (254)

Date	Author	Comment
2026-06-17	Aa*****	Love the variety and the freshness. I actually cook most of my meals a week later and it's still fresh.
Love the variety and the freshness. I actually cook most of my meals a week later and it's still fresh.
2026-06-16	So*****	The android app is atrocious and with every passing week it just gets worse. I have seen this app turn into a horrible soup over the years, to a point where I am willing to spend money, but the app won't let me select meals, or find meals. simple filters to select veggie meals have been broken on the app for months now. meal selection is buggy, no point listing these here, the QA and general app management have lost the plot.
The android app is atrocious and with every passing week it just gets worse. I have seen this app turn into a horrible soup over the years, to a point where I am willing to spend money, but the app won't let me select meals, or find meals. simple filters to select veggie meals have been broken on the app for months now. meal selection is buggy, no point listing these here, the QA and general app management have lost the plot.
2026-06-15	B *****	This app is garbage! once you click post orders, it glitches and you CAN'T leave that screen. Using a Galaxy S26 Ultra
This app is garbage! once you click post orders, it glitches and you CAN'T leave that screen. Using a Galaxy S26 Ultra