Reviews of HelloFresh: Meal Kit & Recipes

By: HelloFresh SE App

List of user reviews and ratings for HelloFresh: Meal Kit & Recipes

Total ratings

4.53 (Rating count: 207,093)

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Review summary

User reviews show HelloFresh's Android app is easy to use with good recipes and planning features, but reliability is poor. The top complaints are app instability (crashes/loading issues), login/access problems, billing/cancellation glitches, and delivery shortcomings, often accompanied by weak customer support. When functioning, it’s praised for simple meal prep and planning.

Pros

Easy-to-use, straightforward interface.
Good, easy-to-follow recipes when the app is functioning.
Helpful meal-planning features (plan meals, skip/pause weeks).
Overall convenience of managing orders and meal selections when the app works.

Cons

Frequent crashes and loading failures; app often won't load or freezes.
Login/account access problems (can't log in, locked out, address changes failing).
Billing and cancellation problems (unexpected charges, automatic deductions, trouble canceling).
Delivery issues (missed deliveries, incorrect or missing items).
Poor customer support and communication (language limitations, slow or unhelpful responses).

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User Reviews

Recent rating average: 1.30

All time rating average: 4.53

Upgrade to see all 476 reviews

57% (271)

Date	Author	Comment
2026-07-12	Ma*****	The app is basically unusable. It refuses to load most of the time and crashes preventing you from doing anything with your order. You are far better off just using the website and uninstalling the app so it doesn't try and open it. On a side note, I have had delivery issues with food arriving late, salads being spoilt because they use for completely unknown reasons the UKs worst delivery company Evri! trusting fresh produce to a company that regularly fails timeslots and entire days is crazy.
The app is basically unusable. It refuses to load most of the time and crashes preventing you from doing anything with your order. You are far better off just using the website and uninstalling the app so it doesn't try and open it. On a side note, I have had delivery issues with food arriving late, salads being spoilt because they use for completely unknown reasons the UKs worst delivery company Evri! trusting fresh produce to a company that regularly fails timeslots and entire days is crazy.
2026-07-11	Su*****	my box showed up 3 days after it was due. the dive set it in a sunny spot on my porch. the salmon was hot and smelled nasty I had to toss it out. I arrived home later in the afternoon and was not pleased.
my box showed up 3 days after it was due. the dive set it in a sunny spot on my porch. the salmon was hot and smelled nasty I had to toss it out. I arrived home later in the afternoon and was not pleased.
2026-07-11	Ka*****	My meal kit did not include all the ingredients I needed. I couldn't complete the meal, and ended up getting take out.
My meal kit did not include all the ingredients I needed. I couldn't complete the meal, and ended up getting take out.
2026-07-11	La*****	scam scam scam!!! dont try this app. Even you want to check their meals, manus you need to provide card details including CVC number and it hold your balance depending on your already chosen items. even you cancelled at the same time. perches has already been done. tried to rech customer support by calling, emailing no response.
scam scam scam!!! dont try this app. Even you want to check their meals, manus you need to provide card details including CVC number and it hold your balance depending on your already chosen items. even you cancelled at the same time. perches has already been done. tried to rech customer support by calling, emailing no response.
2026-07-11	Si*****	The app is functional for picking your recipes and accessing the recipes but any account management it's very frustrating or impossible. It is easy to just use their website.
The app is functional for picking your recipes and accessing the recipes but any account management it's very frustrating or impossible. It is easy to just use their website.
2026-07-11	Ma*****	the worst ÷/=$%% thing i ever invested in
the worst ÷/=$%% thing i ever invested in
2026-07-10	Je*****	constantly requires updates to use
constantly requires updates to use
2026-07-09	Pa*****	awful cant figure it out
awful cant figure it out
2026-07-09	Ev*****	hard to use as it's slow and clunky but also the service locks you in and it's so hard to actually cancel.
hard to use as it's slow and clunky but also the service locks you in and it's so hard to actually cancel.
2026-07-08	Y.*****	doesn't work
doesn't work