LogMeIn Resolve

Name: LogMeIn Resolve
Rating: 2.94 (295 reviews)
Author: GoTo Group, Inc.

By: GoTo Group, Inc.

This is a secure support app but should only be used with a trusted agent.

Features & Capabilities

LogMeIn Resolve is a secure mobile support app designed to enable trusted agents to remotely troubleshoot your device. Intended strictly for use with authorized support agents, it offers live chat and screen sharing features to facilitate quick and effective problem resolution.

To use, install the app, launch it, and enter the provided Support Key to connect with your trusted agent. The app leverages accessibility services to permit full remote control during sessions, ensuring no activity is tracked or controlled outside authorized support interactions.

User Growth & Download Statistics

App Privacy & Security Communication

By:

Downloads:

Rating:

Version:

2.42.81 Last updated: 2026-06-14

Version code:

62081

Creation date:

2021-09-14

Publisher country:

Permissions:

android.permission.ACCESS_BACKGROUND_LOCATION Very high risk
android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.REQUEST_DELETE_PACKAGES Very high risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.BLUETOOTH Moderate risk
android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION Moderate risk
android.permission.FOREGROUND_SERVICE_SPECIAL_USE Moderate risk
android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS Moderate risk
android.permission.SET_WALLPAPER Moderate risk

Size:

49.49MB

Email:

su*****@gotoassist.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-21

Compare stats and ranking:

Ranking

# 235,691 ▼ 367

Other platforms

LogMeIn Resolve (v1.7.0)

4.80

(151)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

GoTo Group, Inc.

Google Play Store

https://play.google.com/store/apps/details?id=com.goto.resolve.customer

Email:

su*****@gotoassist.com

Website:

https://www.goto.com/

User Reviews

LogMeIn Resolve is a legitimate remote support app appreciated by IT professionals for troubleshooting. However, multiple users report that scammers often misuse this app to deceive people into granting remote access, leading to hacking and financial losses. There are widespread concerns about privacy and unauthorized app installations, resulting in distrust and negative experiences among non-technical users.

Pros

Useful for remote technical support and assistance.
Facilitates resolving IT issues remotely.
Helps tech support agents assist customers conveniently.

Cons

Frequently exploited by scammers to deceive users and gain unauthorized access.
Users report being tricked into giving scammers control of their devices, leading to financial loss.
Concerns about privacy and security due to remote access permissions.
App appearing in users' libraries without their downloading, causing suspicion and fear.