Reviews of GorillaDesk

By: GorillaDesk

List of user reviews and ratings for GorillaDesk

Total ratings

4.36 (Rating count: 394)

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Review summary

GorillaDesk is highly praised for its user-friendly design, comprehensive features for pest control businesses, and excellent customer support that leads to improved operational efficiency. Users highlight effective training resources and significant time savings. However, recurring issues include app crashes affecting note-taking, lack of offline functionality, and missing features like in-app timesheets. Some users desire a dark mode to reduce eye strain, and after-hours support availability could be improved. Overall, the app significantly enhances business management despite some technical and feature-related drawbacks.

Pros

User-friendly and easy to learn interface suitable for small to large pest control businesses.
Comprehensive features that cover scheduling, billing, customer management, and digital workflows, reducing paperwork.
Excellent customer support with quick, helpful responses and continuous software updates.
Effective training resources including built-in videos and online help facilitating ease of use.
Positive impact on business operations leading to time savings and streamlined processes.

Cons

The app occasionally crashes, especially when writing and saving notes, causing inefficiency and data loss.
Lack of a robust offline mode to work during server outages or when without internet connectivity.
Absence of a dark theme option which can cause discomfort during prolonged use under bright screen settings.
Missing features such as built-in employee timesheets with pay calculation and issues with signature capture interface.
Limited after-hours customer support leading to difficulties during urgent outages.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.36

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Date	Author	Comment
2024-09-20	Sn*****	I own a small pest control business, and the gorilla desk site is easy to use and learn. It has options for plans, so it's great for small guys like me and a big company. Highly recommend. I've been waiting on a site like this to help manage my accounts and not cost my first born son.
I own a small pest control business, and the gorilla desk site is easy to use and learn. It has options for plans, so it's great for small guys like me and a big company. Highly recommend. I've been waiting on a site like this to help manage my accounts and not cost my first born son.
2024-09-09	Fr*****	Wanting to update we had an issue one Sunday where the servers shut off and we were stuck with our able to do any work . We would try to communicate with them but the office was closed I am updating my review as it seems the issue may have been a one off and hopefully they will have someone able to assist afterhours. I still feel they should implement a more robust offline mode and allow us to install software that can download our work and update from time to time
Wanting to update we had an issue one Sunday where the servers shut off and we were stuck with our able to do any work . We would try to communicate with them but the office was closed I am updating my review as it seems the issue may have been a one off and hopefully they will have someone able to assist afterhours. I still feel they should implement a more robust offline mode and allow us to install software that can download our work and update from time to time