Reviews of Luko - N°1 Neo-insurance

By: Luko

List of user reviews and ratings for Luko - N°1 Neo-insurance

Total ratings

3.79 (Rating count: 4,264)

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Review summary

Users appreciate Luko for its easy and affordable online subscription, helpful customer support, and straightforward insurance terms. However, many report slow and unreliable claim processing times, app issues like bugs and poor functionality, and poor communication during claims handling. Some customers encountered unexpected price increases and expressed dissatisfaction with the app's quality, especially its language adaptation and UI. While initial signup is praised, recurring problems during claims and app usability lead to frustration and loss of trust among many users.

Pros

Easy and fast subscription process online.
Affordable pricing and insurance contract options.
Helpful and responsive customer support, including chat support in English and French.
Simple claim submission process for some users.
Clear and simplified insurance terms.

Cons

Slow claim processing times, sometimes taking several months to get paid.
Difficulties and bugs in the app, including inability to submit claims or upload documents properly.
Poor communication during claim handling, with generic or automated responses and little transparency.
Some lower quality app experience compared to the website, including bad translation and UI issues.
Unexpected pricing increases without notification to customers.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.79

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183% (11)

Date	Author	Comment
2024-10-10	ge*****	Great price and insurance contract options. Easy to subscribe online, simple and fast.
Great price and insurance contract options. Easy to subscribe online, simple and fast.
2024-08-05	Al*****	Everything looks good with Luko until you have an insurance event. I case of the event, they will try to find all the reasons to avoid paying for anything. I've been with them for 2.5 years (apartment insurance) and I am leaving for another more reliable insurance provider now
Everything looks good with Luko until you have an insurance event. I case of the event, they will try to find all the reasons to avoid paying for anything. I've been with them for 2.5 years (apartment insurance) and I am leaving for another more reliable insurance provider now