Reviews of Freshchat

By: Freshworks Inc App

List of user reviews and ratings for Freshchat

Total ratings

3.81 (Rating count: 1,487)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews show Freshchat on Android is plagued by reliability issues. The most repeated problems are sign-in failures and the app not opening. Push notifications are inconsistent or absent, hindering real-time responses. Many users report frequent crashes or instability that force reinstallations. Some also mention regressions after updates, and a few UI glitches in chat history. A minority, however, say the app is user-friendly and works fine when conditions are right, with mentions of Excellent or Great ratings, indicating a mixed experience depending on device and setup.

Pros

User-friendly interface
Generally works fine when not plagued by issues
Positive sentiment with mentions of Excellent or Great ratings

Cons

Frequent sign-in/login failures and the app not opening
Notifications unreliable or absent on Android
Frequent crashes or instability requiring reinstall
Update-related regressions after updates

Upgrade to see all 67 reviews

User Reviews

Recent rating average: 3.80

All time rating average: 3.81

Upgrade to see all 67 reviews

46% (31)

Date	Author	Comment
2026-06-09	Ro*****	adults not wanted
adults not wanted
2026-05-26	Sa*****	cool just need u guys to work on ui
cool just need u guys to work on ui
2026-03-11	Ou*****	cannot login
cannot login
2026-03-01	Si*****	Okay
Okay
2025-10-03	Jo*****	don't know the reason but????
don't know the reason but????
2025-08-21	Ch*****	The current version trashes in few couple of hour when in use.
The current version trashes in few couple of hour when in use.
2025-04-21	Sa*****	i want to know as an agent can i use this app on my phone?
i want to know as an agent can i use this app on my phone?
2025-03-11	Fa*****	Keep having to install and uninstall as the notification will stop sometimes. And by doing this the notification will work.
Keep having to install and uninstall as the notification will stop sometimes. And by doing this the notification will work.
2025-01-18	Ph*****	great
great
2025-01-12	Ra*****	User friendly
User friendly