El Palacio de Hierro

Name: El Palacio de Hierro
Rating: 4.61 (35427 reviews)
Author: El Palacio de Hierro SA de CV

By: El Palacio de Hierro SA de CV App

Discover My Palace App: Shop Luxury, Fashion, Beauty, Technology and more brands

Overview

Google Play Store

Downloads

1,069,012 ▲ 6.32K

Data as of 2026-08-27

Rating:

4.61 +440

(35,427)

Version:

1.30.4

Last updated: 2026-08-13

Ranking

#65,422 ▲ 59

Overall

Features & Capabilities

Mi Palacio is the official mobile app of El Palacio de Hierro, Mexico’s iconic luxury department store. Bring 135 years of curated style to your phone: browse top designer brands in fashion, beauty, jewelry, home and technology, save favorites, use image search to find items you love, and shop securely with multiple payment options.

Enjoy Palacio Card management and exclusive benefits in one place: pay your card, view balances and transactions, toggle card controls, and collect Palacio Points. The app offers personalized notifications for pre-sales and promotions, seamless returns at stores, nationwide shipping across Mexico, and a streamlined checkout with credit, debit or PayPal. Join the “I’m Totally Palacio” community and transform how you shop luxury in Mexico.

User Growth & Download Statistics

App Shopping E-Commerce

By:

El Palacio de Hierro SA de CV

Downloads:

1,069,012 6.32K

Rating:

4.61

(35,427) 440 new ratings

Version:

1.30.4 Last updated: 2026-08-13

Version code:

8587

Creation date:

2023-09-13

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.READ_MEDIA_IMAGES High risk
android.permission.DETECT_SCREEN_CAPTURE Moderate risk
android.permission.DOWNLOAD_WITHOUT_NOTIFICATION Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk

Size:

112.35MB

Email:

at*****@ph.com.mx

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-27

Compare stats and ranking:

Ranking

# 65,422 ▲ 59

Other platforms

El Palacio de Hierro (v1.30.2)

4.90

(1,160)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

El Palacio de Hierro SA de CV

Google Play Store

https://play.google.com/store/apps/details?id=com.eph.superapp

Email:

at*****@ph.com.mx

Website:

https://www.elpalaciodehierro.com/

User Reviews

Users report that although the app offers secure payment options and has improved over time, it suffers from frequent slowness, crashes, and payment errors. Key features like favorites, cart, and search often malfunction or are limited. Delivery service and customer support are problematic, leading many to avoid online purchases despite the convenience. Overall, the app needs significant improvements in performance, usability, and service reliability.

Pros

The app offers secure payment options, providing user confidence.
It has improved payment processing compared to previous versions.
Some users find the app easy to use and fast when it works properly.

Cons

The app is frequently slow, freezes, or crashes, affecting usability.
Payment processing is often problematic, with errors and failures reported repeatedly.
Features like favorites, shopping cart, and search filters are unreliable or limited.
The app lacks notifications for important updates, providing only marketing prompts.
Delivery service is slow and unreliable, with poor customer support for issues.