Reviews of DEWA

By: Dubai Electricity & Water Authority

List of user reviews and ratings for DEWA

Total ratings

3.55 (Rating count: 5,726)

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Review summary

User reviews cluster around persistent login and UAE Pass issues, broken move-in and payment flows, and app stability problems. Refunds and support responsiveness are also common complaints. A minority still praises the app as good or best and notes clear usage data, but recurring problems significantly affect the overall experience.

Pros

Overall positive sentiment: several reviewers describe the app as 'great', 'good', or the 'best'.
Clear presentation of water and electricity usage data (informative usage metrics).
Some users find the app easy to use.

Cons

Sign-in failures and UAE Pass integration problems (login issues)
Move-in workflow often doesn’t work
In-app payments are not working and linking accounts/addresses is blocked; refunds delayed
App stability issues: freezes and crashes, especially after updates or on startup
Poor customer support and slow/refunds handling (unresponsive chat/support)

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User Reviews

Recent rating average: 2.80

All time rating average: 3.55

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122% (62)

Date	Author	Comment
2026-06-25	Je*****	crashes frequently and cannot sign in
crashes frequently and cannot sign in
2026-06-24	Hi*****	App keeps crashing. Tried reinstall. Still crashing with the latest release.
App keeps crashing. Tried reinstall. Still crashing with the latest release.
2026-06-20	Iq*****	Always gives wrong information.
Always gives wrong information.