Reviews of DEWA

By: Dubai Electricity & Water Authority App

List of user reviews and ratings for DEWA

Total ratings

3.55 (Rating count: 5,739)

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Review summary

User reviews cluster around persistent login and UAE Pass issues, broken move-in and payment flows, and app stability problems. Refunds and support responsiveness are also common complaints. A minority still praises the app as good or best and notes clear usage data, but recurring problems significantly affect the overall experience.

Pros

Overall positive sentiment: several reviewers describe the app as 'great', 'good', or the 'best'.
Clear presentation of water and electricity usage data (informative usage metrics).
Some users find the app easy to use.

Cons

Sign-in failures and UAE Pass integration problems (login issues)
Move-in workflow often doesn’t work
In-app payments are not working and linking accounts/addresses is blocked; refunds delayed
App stability issues: freezes and crashes, especially after updates or on startup
Poor customer support and slow/refunds handling (unresponsive chat/support)

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User Reviews

Recent rating average: 2.30

All time rating average: 3.55

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63% (68)

Date	Author	Comment
2026-07-23	Fi*****	Stopped working saying device rooted Never rooted or spoofed location, but this new version is doing false positive.
Stopped working saying device rooted Never rooted or spoofed location, but this new version is doing false positive.
2026-07-23	Sh*****	started getting some random error for login that my phone is rooted or mock gpa location. my phone still in as is condition. testing should be done properly, before upload to the app store
started getting some random error for login that my phone is rooted or mock gpa location. my phone still in as is condition. testing should be done properly, before upload to the app store
2026-07-22	Vl*****	Due security reason app don't support jailbroken device?? what is that? I have regular Samsung S24 phone! it's not work anymore!
Due security reason app don't support jailbroken device?? what is that? I have regular Samsung S24 phone! it's not work anymore!
2026-07-18	Md*****	Good
Good
2026-07-16	Al*****	Can't login. It says web page not available when I try to connect with UAE pass. Cleaning the cache did not help either. Well, good for me at least, dont need to pay the bills then 😆
Can't login. It says web page not available when I try to connect with UAE pass. Cleaning the cache did not help either. Well, good for me at least, dont need to pay the bills then 😆
2026-07-13	mo*****	madam heera is doing great job she is the one who solve our activate issues since 12th may was pending i really appreciate her work
madam heera is doing great job she is the one who solve our activate issues since 12th may was pending i really appreciate her work
2026-07-13	Ta*****	amazing App, you can monitor all your consumption of water or electricity daily.
amazing App, you can monitor all your consumption of water or electricity daily.
2026-07-11	Ha*****	not letting me pay for movein
not letting me pay for movein
2026-07-01	Tr*****	there is no option to unsubscribe from the numerous SMS text messages
there is no option to unsubscribe from the numerous SMS text messages
2026-06-28	bo*****	useless
useless