Reviews of DEWA

By: Dubai Electricity & Water Authority App

List of user reviews and ratings for DEWA

Total ratings

3.45 (Rating count: 5,771)

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Review summary

User reviews cluster around persistent login and UAE Pass issues, broken move-in and payment flows, and app stability problems. Refunds and support responsiveness are also common complaints. A minority still praises the app as good or best and notes clear usage data, but recurring problems significantly affect the overall experience.

Pros

Overall positive sentiment: several reviewers describe the app as 'great', 'good', or the 'best'.
Clear presentation of water and electricity usage data (informative usage metrics).
Some users find the app easy to use.

Cons

Sign-in failures and UAE Pass integration problems (login issues)
Move-in workflow often doesn’t work
In-app payments are not working and linking accounts/addresses is blocked; refunds delayed
App stability issues: freezes and crashes, especially after updates or on startup
Poor customer support and slow/refunds handling (unresponsive chat/support)

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User Reviews

Recent rating average: 1.50

All time rating average: 3.45

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66% (84)

Date	Author	Comment
2026-08-19	sa*****	Didn't expect this, approach of disconnecting the power, without a phone call and check the customer. Was admitted at the hospital and dewa disconnected. Suggest to have call with the customer before.
Didn't expect this, approach of disconnecting the power, without a phone call and check the customer. Was admitted at the hospital and dewa disconnected. Suggest to have call with the customer before.
2026-08-14	Sh*****	when I try to login as an individual consumer it asks for "business partner number"... when I refresh the app shuts down..can't even pay bills properly
when I try to login as an individual consumer it asks for "business partner number"... when I refresh the app shuts down..can't even pay bills properly
2026-08-09	Sa*****	why do I have to link to a business PO box to sign in to charge my car? it won't let me type anything into that field or skip it
why do I have to link to a business PO box to sign in to charge my car? it won't let me type anything into that field or skip it
2026-08-07	Sh*****	Excellent Customer Service
Excellent Customer Service
2026-08-04	Um*****	App not logging while payment stage
App not logging while payment stage
2026-08-04	*****	The app is overly complicated and cluttered. It packs in far too many options and features that seem added mainly to tick items off a checklist, rather than making core tasks like checking usage or paying water and electricity bills simple and intuitive. This creates unnecessary friction. Streamlining the interface around essential functions would be a big improvement.
The app is overly complicated and cluttered. It packs in far too many options and features that seem added mainly to tick items off a checklist, rather than making core tasks like checking usage or paying water and electricity bills simple and intuitive. This creates unnecessary friction. Streamlining the interface around essential functions would be a big improvement.
2026-08-04	Ab*****	installs and complains that it does not run in jailbroken phone.My phone is not jailbroken and it is not in any developer mode. useless app.
installs and complains that it does not run in jailbroken phone.My phone is not jailbroken and it is not in any developer mode. useless app.
2026-08-04	Am*****	Google Pay should be available to pay the bill.
Google Pay should be available to pay the bill.
2026-08-04	Ia*****	App now unusable. I'm a Dev, but: "Due to security reasons, DEWA smart app does not support devices that are jailbroken/rooted or with mock GPS locations."
App now unusable. I'm a Dev, but: "Due to security reasons, DEWA smart app does not support devices that are jailbroken/rooted or with mock GPS locations."
2026-08-04	Ma*****	suddenly your app stop working due to warning of its don't work on jailbroken or rooted device how to pay bills...my phone is not rooted not jailbroken ...inam a developer ...now how to pay bills ...uninstalled
suddenly your app stop working due to warning of its don't work on jailbroken or rooted device how to pay bills...my phone is not rooted not jailbroken ...inam a developer ...now how to pay bills ...uninstalled