Reviews of CloudCharge

By: DEFA AS App

List of user reviews and ratings for CloudCharge

Total ratings

2.00 (Rating count: 229)

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Review summary

Users report the app has basic charging controls and a total kWh readout and can work fine for some sessions. However, the dominant issues are unreliable connections (won’t start/stop or stops mid-charge), crashes and broken features after updates, poor charger discovery, lack of scheduling/charge metrics and billing detail, plus registration/verification problems and weak customer support.

Pros

Basic on/off control for charging and a total energy (kWh) consumption readout.
App works correctly for some users / sessions — some report a smooth charging experience when it functions.
Supports starting charging sessions in normal cases (i.e., functionality is present when the system is working).

Cons

Frequent connection failures: app often won’t connect to chargers, won’t start or won’t stop sessions, or charging stops repeatedly mid-session.
Instability and regressions: crashes, broken or missing buttons and functionality after updates, and inability to view/finish sessions.
Poor station discovery and locating: chargers are not found or shown in the wrong place even when standing next to them.
Missing essential features and limited telemetry: no usable timers/scheduling, no time‑left, limited charge metrics (kW, battery kWh) and coarse/rounded billing info.
Account/verification issues and weak customer support: SMS/registration failures, VIN/RFID quirks, and slow or unhelpful support responses.

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User Reviews

Recent rating average: 1.00

All time rating average: 2.00

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79% (19)

Date	Author	Comment
2025-01-24	Ri*****	Does not always work and hard to get support
Does not always work and hard to get support
2025-01-01	Am*****	The worst App ever. Can't locate the adress, doesn't work if you put the code manually, the box doesn't have a QR code to scan it. Extremely complicated. Call centre has limited time. Just avoid it.
The worst App ever. Can't locate the adress, doesn't work if you put the code manually, the box doesn't have a QR code to scan it. Extremely complicated. Call centre has limited time. Just avoid it.
2024-11-21	An*****	I swear I need a different app for every damn charging station out there. This one does still not work. Update for nov 2024: still can't charge.
I swear I need a different app for every damn charging station out there. This one does still not work. Update for nov 2024: still can't charge.
2024-07-13	He*****	Stops charging every 15 minutes.
Stops charging every 15 minutes.
2024-07-12	Jo*****	Very bad app, dosent connect to the charge box most of the times and costumer service is a joke, really amator.
Very bad app, dosent connect to the charge box most of the times and costumer service is a joke, really amator.
2024-06-08	De*****	Not finding chargers, when I'm standing next to it? First time trying it, will also be my last.
Not finding chargers, when I'm standing next to it? First time trying it, will also be my last.
2024-03-14	Br*****	Verification code doesn't work, and the connection to the charger is never established.
Verification code doesn't work, and the connection to the charger is never established.
2024-02-01	gi*****	The app is now again useless, not showing how long you have charged, and you can no longer stop charging in the app. A solid 1 out of 5. Edit; I hope the functionality of the previous version can be restored, then I could score the app much higher.
The app is now again useless, not showing how long you have charged, and you can no longer stop charging in the app. A solid 1 out of 5. Edit; I hope the functionality of the previous version can be restored, then I could score the app much higher.
2024-01-04	Ig*****	awful app, awful customer service it stops working randomly and customer service barely ever replies to any messages i am not sure how they're even allowed to legally operate
awful app, awful customer service it stops working randomly and customer service barely ever replies to any messages i am not sure how they're even allowed to legally operate
2023-12-19	Ra*****	The app crashes all the time, can't locate chargers, or even worse can't finish a charging session when one needs to
The app crashes all the time, can't locate chargers, or even worse can't finish a charging session when one needs to