Reviews of DB Secure Authenticator

By: Deutsche Bank AG

List of user reviews and ratings for DB Secure Authenticator

Total ratings

2.56 (Rating count: 3,302)

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Review summary

DB Secure Authenticator's main advantages include biometric login support and basic functionality when operational, plus helpful customer service when accessible. However, users face significant issues such as unreliable biometric authentication, lack of keyboard compatibility, inability to migrate to new devices easily, app instability, and poor customer support responsiveness. Multiple users report frustration with authentication failures, notifications, and the bank's support channels, sometimes even leading to account closure decisions.

Pros

App works well for its intended use case when functioning properly.
Supports biometric authentication (fingerprint) for easier login.
Can be used under any mobile network or WiFi.
Customer service is kind and helpful when reachable.

Cons

Biometric authentication frequently does not work or disables itself.
App lacks support for alternative keyboards, only works with GBoard.
Cannot easily migrate or configure app on a new phone without contacting bank support.
Frequent connection issues and app instability, including logging out unexpectedly.
Customer support is difficult to reach and often unhelpful, leading to unresolved issues.

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User Reviews

Recent rating average: 2.00

All time rating average: 2.56

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300% (48)

Date	Author	Comment
2026-04-21	Fr*****	Horrible. By no means possible to access account. What a shame
Horrible. By no means possible to access account. What a shame
2026-04-02	MA*****	worst app ever existed
worst app ever existed
2026-02-11	Jo*****	Yes, it sucks.
Yes, it sucks.