Reviews of UTS

By: Centre for Railway Information Systems App

List of user reviews and ratings for UTS

Total ratings

4.41 (Rating count: 1,521,703)

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Review summary

Users report slow performance and reliability issues with UTS, especially around booking and wallet funds. Wallet migration and transfers to Rail One are repeatedly questioned. Reviews contrast Rail One unfavorably with UTS, while some praise UTS as useful and well-supported. The dominant themes are speed problems, wallet/transition issues, and frustration with the Rail One migration, though several users still view UTS positively for its usefulness and service.

Pros

UTS is considered a better option than Rail One (Rail One issues push users toward UTS).
App is described as useful and user-friendly (e.g., 'excellent', 'very useful').
Good service and responsive booking experience.
Positive sentiments about design and overall usability (e.g., 'nice' and 'beautiful' app design).

Cons

Very slow performance and load times.
Ticket booking failures or payments deducted without issuing tickets (unreserved tickets issues, incorrect routes).
Wallet balance issues and questions about transferring/withdrawing funds to Rail One.
Transition to Rail One causes reliability concerns; Rail One is criticized by users.
App appears discontinued or not updated on the Play Store.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.41

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40% (182)

Date	Author	Comment
2026-06-26	Ch*****	no service
no service
2026-06-25	PA*****	very bad
very bad
2026-06-24	Mi*****	Good apps for unreserved ticket booking and platform ticket booking
Good apps for unreserved ticket booking and platform ticket booking
2026-06-23	Am*****	local tren ticket booking
local tren ticket booking
2026-06-23	Su*****	UTS app Not working properly, ticket is not getting booked
UTS app Not working properly, ticket is not getting booked
2026-06-23	Ba*****	এত ভালো এপস কেনো বন্ধ করে দিলেন 😔
এত ভালো এপস কেনো বন্ধ করে দিলেন 😔
2026-06-23	Ra*****	UTS good application 👍is application ko available kiya jaaye
UTS good application 👍is application ko available kiya jaaye
2026-06-23	Aa*****	UTS App is very convenient and easy to use. It makes booking unreserved train tickets quick and hassle-free, saving both time and effort. A useful app for daily railway passengers."
UTS App is very convenient and easy to use. It makes booking unreserved train tickets quick and hassle-free, saving both time and effort. A useful app for daily railway passengers."
2026-06-23	Sh*****	RIP
RIP
2026-06-20	A *****	Guess it has been upgraded. Works smoothly w/o any problem.
Guess it has been upgraded. Works smoothly w/o any problem.