ServiceMax Zinc

Name: ServiceMax Zinc
Rating: 3.3235295 (436 reviews)
Author: ServiceMax Zinc

By: ServiceMax Zinc

Zinc connects technicians with the people and information they need

Features & Capabilities

ServiceMax Zinc is a real-time communication platform designed specifically for service technicians. It connects field technicians instantly with the experts and information they need to complete jobs quickly and accurately, reducing mean time to repair and enhancing customer satisfaction. The platform offers hotline bots to bypass call center queues, broadcast messages tailored by role or location, and rich team communication through text, voice, and video, all integrated with ServiceMax records.

Security and privacy are paramount, with military-grade encryption, customer data ownership, multi-factor authentication, and compliance with data protections. By replacing non-compliant consumer apps, ServiceMax Zinc ensures service teams have a powerful, easy-to-use, and secure communication tool tailored to their operational needs, improving employee engagement and operational efficiency.

User Growth & Download Statistics

App Communication

By:

Downloads:

Rating:

Version:

14.0.0 Last updated: 2026-06-01

Version code:

1805

Creation date:

2014-02-21

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_NUMBERS Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.MANAGE_OWN_CALLS High risk
android.permission.READ_MEDIA_AUDIO High risk
android.permission.READ_MEDIA_IMAGES High risk
android.permission.READ_MEDIA_VIDEO High risk

Size:

82.00MB

Email:

Se*****@ptc.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-04

Compare stats and ranking:

Ranking

# 258,470 ▼ 725

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

ServiceMax Zinc

Google Play Store

https://play.google.com/store/apps/details?id=com.cotap.android

Email:

Se*****@ptc.com

Website:

https://www.ptc.com/en/products/servicemax

User Reviews

Multiple users report that recent updates to ServiceMax Zinc have caused frequent crashes, lag, and usability issues. Logging in problems are common, especially with Salesforce integration. Notifications have become annoying, and some features like deleting messages are missing. Despite these issues, the app enables communication in restricted regions and integrates with Salesforce, which are its key strengths.

Pros

Allows communication in regions where other apps (like WhatsApp calling) are banned.
Integration with Salesforce for business communication.
Supports sending photos in conversations.

Cons

Frequent app crashes, especially after recent updates.
App becomes slow, laggy, and difficult to operate after updates.
Problems logging in, particularly with Salesforce and email acceptance issues.
Notification handling has worsened, with notifications sent per message rather than per thread.
Limited functionality for managing messages, e.g., cannot delete messages, only archive them.

Recent reviews

this app would instantly go to 5 stars for me if you could pin certain threads. there are some chats I just always want quick access too and I hate having to go searching

Ev*****, 2025-12-07

This app literally completely crashes my phone. Your whole ecosystem including servicemax is absolutely awful, have worked with it now for nearly 5 years and it just continually gets worse, please anyone considering using this for there business use any other option.

Be*****, 2025-07-06

Hanged up and freeze the mobile when open zinc through the Smax app. on Android mobile, I'm not sure about APPLE. Overall, operating experience is not pleasant