Reviews of ServiceMax Zinc

By: ServiceMax Zinc

List of user reviews and ratings for ServiceMax Zinc

Total ratings

3.32 (Rating count: 436)

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Review summary

Multiple users report that recent updates to ServiceMax Zinc have caused frequent crashes, lag, and usability issues. Logging in problems are common, especially with Salesforce integration. Notifications have become annoying, and some features like deleting messages are missing. Despite these issues, the app enables communication in restricted regions and integrates with Salesforce, which are its key strengths.

Pros

Allows communication in regions where other apps (like WhatsApp calling) are banned.
Integration with Salesforce for business communication.
Supports sending photos in conversations.

Cons

Frequent app crashes, especially after recent updates.
App becomes slow, laggy, and difficult to operate after updates.
Problems logging in, particularly with Salesforce and email acceptance issues.
Notification handling has worsened, with notifications sent per message rather than per thread.
Limited functionality for managing messages, e.g., cannot delete messages, only archive them.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.32

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27% (20)

Date	Author	Comment
2025-12-07	Ev*****	this app would instantly go to 5 stars for me if you could pin certain threads. there are some chats I just always want quick access too and I hate having to go searching
this app would instantly go to 5 stars for me if you could pin certain threads. there are some chats I just always want quick access too and I hate having to go searching
2025-07-06	Be*****	This app literally completely crashes my phone. Your whole ecosystem including servicemax is absolutely awful, have worked with it now for nearly 5 years and it just continually gets worse, please anyone considering using this for there business use any other option.
This app literally completely crashes my phone. Your whole ecosystem including servicemax is absolutely awful, have worked with it now for nearly 5 years and it just continually gets worse, please anyone considering using this for there business use any other option.
2025-06-23	Am*****	Hanged up and freeze the mobile when open zinc through the Smax app. on Android mobile, I'm not sure about APPLE. Overall, operating experience is not pleasant
Hanged up and freeze the mobile when open zinc through the Smax app. on Android mobile, I'm not sure about APPLE. Overall, operating experience is not pleasant