PGC311

Name: PGC311
Rating: 2.4634147 (41 reviews)
Author: Prince George's County Govt

By: Prince George's County Govt

The OCR 311 Call Center Operation provides a one-stop county service experience.

Features & Capabilities

Prince George’s County 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for county services, numbers, and information.

User Growth & Download Statistics

App

By:

Prince George's County Govt

Downloads:

13,049 32

Rating:

2.46

(41)

Version:

7.0.2 Last updated: 2025-11-12

Version code:

1726

Creation date:

2016-08-15

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.ACTIVITY_RECOGNITION High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.MODIFY_AUDIO_SETTINGS Low risk
android.permission.POST_NOTIFICATIONS Low risk

Size:

132.18MB

Email:

fs*****@incapsulate.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-09

Compare stats and ranking:

Ranking

# 492,990 ▼ 1,597

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Prince George's County Govt

Google Play Store

https://play.google.com/store/apps/details?id=com.connectedbits.connectedcounty311

Email:

fs*****@incapsulate.com

User Reviews

Users find the app more efficient than phone calls and appreciate automatic location detection. However, slow performance, login issues, limited report options, and poor design frustrate users. Many report that issues they submit are not resolved, reflecting poorly on the app's effectiveness and support.

Pros

More efficient and effective than calling the line to report issues.
Automatic location detection from EXIF image data is a helpful feature.
The app offers a way to report issues directly from a mobile device.

Cons

The app is painfully slow to load and navigate.
Login and password reset processes are broken and frustrating for users.
Limited issue categories available, restricting usefulness.
User interface and design are unappealing and outdated.
Reported problems often are not addressed or forwarded to the proper departments.

Recent reviews

Updating 2* to 1*. Error: 'Multiple flows fail to continue." Painfully slow to load past tickets, and slow overall. There is no way to select text in existing tickets to copy it. Hope the county isn't paying too much for this IT contact. Original review: Very nice to have this app. Much more efficient AND effective than calling the line. The app isn't perfect and could work faster and have a more clear submission final step, but the automatic location detection from EXIF image data in nice.