Reviews of PGC311

By: Prince George's County Govt

List of user reviews and ratings for PGC311

Total ratings

2.46 (Rating count: 41)

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Review summary

Users find the app more efficient than phone calls and appreciate automatic location detection. However, slow performance, login issues, limited report options, and poor design frustrate users. Many report that issues they submit are not resolved, reflecting poorly on the app's effectiveness and support.

Pros

More efficient and effective than calling the line to report issues.
Automatic location detection from EXIF image data is a helpful feature.
The app offers a way to report issues directly from a mobile device.

Cons

The app is painfully slow to load and navigate.
Login and password reset processes are broken and frustrating for users.
Limited issue categories available, restricting usefulness.
User interface and design are unappealing and outdated.
Reported problems often are not addressed or forwarded to the proper departments.

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User Reviews

Recent rating average: 1.80

All time rating average: 2.46

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90% (18)

Date	Author	Comment
2024-10-07	Y *****	Updating 2* to 1*. Error: 'Multiple flows fail to continue." Painfully slow to load past tickets, and slow overall. There is no way to select text in existing tickets to copy it. Hope the county isn't paying too much for this IT contact. Original review: Very nice to have this app. Much more efficient AND effective than calling the line. The app isn't perfect and could work faster and have a more clear submission final step, but the automatic location detection from EXIF image data in nice.
Updating 2* to 1*. Error: 'Multiple flows fail to continue." Painfully slow to load past tickets, and slow overall. There is no way to select text in existing tickets to copy it. Hope the county isn't paying too much for this IT contact. Original review: Very nice to have this app. Much more efficient AND effective than calling the line. The app isn't perfect and could work faster and have a more clear submission final step, but the automatic location detection from EXIF image data in nice.
2024-07-27	Ap*****	Very helpful!
Very helpful!
2024-04-28	Ay*****	Pointless. Trying to get a compost bin, and I cannot submit my request here or online because they want me to out an email address but doesn't provide an area to submit an email address in the form nor is it smart enough to use the email you used to log into the app or website. It keeps rejecting the request until an email is submitted but have no way of complying.
Pointless. Trying to get a compost bin, and I cannot submit my request here or online because they want me to out an email address but doesn't provide an area to submit an email address in the form nor is it smart enough to use the email you used to log into the app or website. It keeps rejecting the request until an email is submitted but have no way of complying.
2023-09-08	Mo*****	The app does not work at all I tried to select animal and it kept taking me to a test then to Salesforce
The app does not work at all I tried to select animal and it kept taking me to a test then to Salesforce
2023-08-31	Di*****	A vehicle that has been reported several times, parked for 6 months with CA tags. MPD and 311 stated that as long as the vehicle had current tags and no flat, it wasn't in violation DMV states that you must register your car with out-of-state tags after 30 days. It's the law. Now all the tires have been stolen, it's sitting on crates, rendering the vehicle dangerous. Using the 311 app with the correct location 6215 Kennedy Street Riverdale MD, it relocates it to New Hampshire Ave
A vehicle that has been reported several times, parked for 6 months with CA tags. MPD and 311 stated that as long as the vehicle had current tags and no flat, it wasn't in violation DMV states that you must register your car with out-of-state tags after 30 days. It's the law. Now all the tires have been stolen, it's sitting on crates, rendering the vehicle dangerous. Using the 311 app with the correct location 6215 Kennedy Street Riverdale MD, it relocates it to New Hampshire Ave
2023-04-24	Do*****	Still having the same problem almost a year later! I guess the county really doesn't care! I have trouble with the app, it won't accept my password, when I chose forgot password, it sends an email with a link that just keeps looping. 4/24/23 - Still having the same problem as above!
Still having the same problem almost a year later! I guess the county really doesn't care! I have trouble with the app, it won't accept my password, when I chose forgot password, it sends an email with a link that just keeps looping. 4/24/23 - Still having the same problem as above!
2023-02-14	El*****	Keeps telling me password is invalid. Click on Forgot Password. I do this and it says password reset sent to Customer. Link takes you back to reset password. Says reply to this email then crickets, you hear nothing.
Keeps telling me password is invalid. Click on Forgot Password. I do this and it says password reset sent to Customer. Link takes you back to reset password. Says reply to this email then crickets, you hear nothing.
2022-12-27	No*****	Terrible app. Hard to do anything.
Terrible app. Hard to do anything.
2022-12-18	Na*****	App works
App works
2022-12-13	je*****	This is a report an issue APP. But they don't fix the issues you report. They tell you the issue is someone else's problem. If the app let's one request school bus stop signage, why is it my responsibility to call the school Administration? That should be the apps job. I suggest the owner/operator re-adjust so that issues that get reported are further forwarded to the proper office by the people who screen the issues.
This is a report an issue APP. But they don't fix the issues you report. They tell you the issue is someone else's problem. If the app let's one request school bus stop signage, why is it my responsibility to call the school Administration? That should be the apps job. I suggest the owner/operator re-adjust so that issues that get reported are further forwarded to the proper office by the people who screen the issues.