Reviews of ByNext Laundry & Dry Cleaning

By: ByNext App

List of user reviews and ratings for ByNext Laundry & Dry Cleaning

Total ratings

2.87 (Rating count: 111)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users generally find the app easy to use with friendly concierges and timely service delivering clean, fresh laundry. However, several recurring complaints include lost or damaged items, poor communication about service delays and hours, unreliable customer support, and disregard for special washing preferences. Additional fees and tipping restrictions also affect user satisfaction. While many appreciate the convenience and consistent pickup/delivery, quality control and communication issues are significant downsides.

Pros

Easy to use app interface as noted by multiple users appreciating the app's convenience.
Concierges are friendly, professional, and provide good customer service.
Timely pickup and delivery service with real-time notifications appreciated by users.
Clothes are generally well-handled: clean, fresh-smelling, and nicely folded.
Competitive pricing and useful promotions like prepaid credits and reserved services.

Cons

Frequent issues with lost or mixed-up clothing items, including lost socks and damaged delicates.
Poor communication about delays, changes in service hours, and lack of upfront information about service availability.
Inadequate handling of special washing instructions leading to damaged clothes.
Customer support often unresponsive, unhelpful chat features, and difficulty reaching real people.
Additional charges and unclear policies around tipping and refunds are frustrating to users.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 3.10

All time rating average: 2.87

Upgrade to see all 20 reviews

50% (10)

Date	Author	Comment
2022-04-07	Ze*****	Seemed like it would be really useful, I downloaded it to use my buildings lockers for this app, but no matter how many time I type, retype, double and triple check it won't accept any of my cards as a payment method. Just says error try again. I have a feeling it's because my name is hyphenated but I really can't see any other reason it's failing. I've closed and restarted the app, and the help chat doesn't actually let you type your problem or connect you with a real person
Seemed like it would be really useful, I downloaded it to use my buildings lockers for this app, but no matter how many time I type, retype, double and triple check it won't accept any of my cards as a payment method. Just says error try again. I have a feeling it's because my name is hyphenated but I really can't see any other reason it's failing. I've closed and restarted the app, and the help chat doesn't actually let you type your problem or connect you with a real person
2021-07-14	Tr*****	Love the ease of use worth the app and with the entire process. They picked up my clothes in a garbage bag I had placed them in for first pick up. When they were returned to me, they were in a really sturdy laundry bag for me to use for my future orders.
Love the ease of use worth the app and with the entire process. They picked up my clothes in a garbage bag I had placed them in for first pick up. When they were returned to me, they were in a really sturdy laundry bag for me to use for my future orders.
2021-06-30	Me*****	I've used ByNext (formerly Cleanly) off and on for ~3 years now and the service has been great. I've never had any major issues and the concierges have been extremely warm and friendly. I highly recommend the service.
I've used ByNext (formerly Cleanly) off and on for ~3 years now and the service has been great. I've never had any major issues and the concierges have been extremely warm and friendly. I highly recommend the service.
2020-12-06	De*****	Amazing service! Always on time, love the real time pick up and drop off notifications for laundry. Clothes are beautifully folded and smell fresh!
Amazing service! Always on time, love the real time pick up and drop off notifications for laundry. Clothes are beautifully folded and smell fresh!
2020-09-05	Ka*****	First, let me clarify. Your concierges are 5 star and they should get every credit in the world. It's a shame that you won't let us tip what we want because I would give so much more. Second, I want to note that while I've previously loved this service, I've had a major problem. This is that you don't communicate delays or changes in hours until orders have been picked up. I placed an order for Friday pickup/Saturday delivery because your app gave me this as an option. It wasn't until you had my clothes in your possession that you deigned to tell me that you don't do weekend hours. Why was this an option on the app if it's not possible? This is incredibly misleading. Previously, you also failed to communicate delays in returns. Most companies communicate this stuff on their websites prior to people placing an order. I don't understand why a modern company would fail to do this. People don't place orders for 24 hours if they don't expect things back in the same 24 hours. If there are delays or changes, these need to be made clear up front and you shouldn't still be giving people the option.
First, let me clarify. Your concierges are 5 star and they should get every credit in the world. It's a shame that you won't let us tip what we want because I would give so much more. Second, I want to note that while I've previously loved this service, I've had a major problem. This is that you don't communicate delays or changes in hours until orders have been picked up. I placed an order for Friday pickup/Saturday delivery because your app gave me this as an option. It wasn't until you had my clothes in your possession that you deigned to tell me that you don't do weekend hours. Why was this an option on the app if it's not possible? This is incredibly misleading. Previously, you also failed to communicate delays in returns. Most companies communicate this stuff on their websites prior to people placing an order. I don't understand why a modern company would fail to do this. People don't place orders for 24 hours if they don't expect things back in the same 24 hours. If there are delays or changes, these need to be made clear up front and you shouldn't still be giving people the option.
2020-06-23	As*****	Terrible service. They mixed up the washing instructions on my order with my bf's (separate orders, same household), washing and drying brand new delicates on the highest heat settings, causing them all to shrink. When we contacted them about it, they didn't even read the email right, and gave a half-assed "sorry your blankets shrunk" ??? They didn't even offer a refund for the damaged items. This was my first and last time using this app.
Terrible service. They mixed up the washing instructions on my order with my bf's (separate orders, same household), washing and drying brand new delicates on the highest heat settings, causing them all to shrink. When we contacted them about it, they didn't even read the email right, and gave a half-assed "sorry your blankets shrunk" ??? They didn't even offer a refund for the damaged items. This was my first and last time using this app.
2020-06-05	Da*****	Too many extra charges. A tin bed there, smaller than a sheet and a thin duvet cover the same size as the sheets were charged at over $11 EACH. I'm finding another option.
Too many extra charges. A tin bed there, smaller than a sheet and a thin duvet cover the same size as the sheets were charged at over $11 EACH. I'm finding another option.
2020-05-08	Ma*****	Terrible experience with Cleanly overall! Don't make the mistake of hiring their service. They have the worst customer service and have lost clothing of mine, and they did not care and was impossible to reach out to them. They have a very bad management and they keep mixing up orders with other customer's. Terrible, terrible, terrible experience and service.
Terrible experience with Cleanly overall! Don't make the mistake of hiring their service. They have the worst customer service and have lost clothing of mine, and they did not care and was impossible to reach out to them. They have a very bad management and they keep mixing up orders with other customer's. Terrible, terrible, terrible experience and service.
2020-04-30	Sh*****	Set your washing preferences and Cleanly will ignore them. My wash and fold order came back reeking of chemicals. They blamed me for the issue. I sent screenshots of my settings where I requested unscented everything and no softener or bleach. They never acknowledged that the problem was on their end. Relaundering could not remove the residue from my clothes. Everything in my order had to be thrown away. I will not use this app again.
Set your washing preferences and Cleanly will ignore them. My wash and fold order came back reeking of chemicals. They blamed me for the issue. I sent screenshots of my settings where I requested unscented everything and no softener or bleach. They never acknowledged that the problem was on their end. Relaundering could not remove the residue from my clothes. Everything in my order had to be thrown away. I will not use this app again.
2020-02-19	A *****	I've used quite a few laundry services. Cleanly is the most prompt and fast! I can always depend on them to show up in their drop-off/pickup window.
I've used quite a few laundry services. Cleanly is the most prompt and fast! I can always depend on them to show up in their drop-off/pickup window.