Reviews of CaptionMate: Call Captions

By: MEZMO Corporation

List of user reviews and ratings for CaptionMate: Call Captions

Total ratings

4.00 (Rating count: 264)

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Review summary

CaptionMate is highly valued by users with hearing loss for its clear and reliable call captioning, ease of use, and excellent support. However, some face hurdles during registration, including issues with input fields and privacy concerns about personal data requested. Functional limitations affect incoming calls and certain app features like bulk history deletion and spam reporting. Despite some caption inaccuracies and UI shortcomings, many find it essential for improving phone communications and appreciate its independence-enhancing capabilities.

Pros

Provides clear and accurate captions for phone calls, enhancing communication for people with hearing loss.
Easy to use with a simple interface that aids daily communication needs.
Allows both sides of the conversation to be read in real time, improving call understanding.
Excellent and responsive customer support.
Includes voice calling with captioning without requiring relay operators, increasing independence.

Cons

Issues with registration, especially not accepting full names or addresses consistently.
Requires sensitive personal information like social security number during sign-up, raising privacy concerns.
Limited functionality for incoming calls, sometimes only working well for outgoing calls.
Lacks features such as dark mode, deleting call history in bulk, spam call reporting, and integration with stock contacts.
Captions sometimes lag or have inaccuracies, and the UI can be unintuitive or visually unappealing.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.00

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4% (4)

Date	Author	Comment
2024-11-17	Ba*****	I plan to go to the drive in theater with my child and I have moderate to severe hearing loss in my right ear. While I have a hearing aid, I still miss things from time to time. I was REALLY hoping to find an app that could help me since they don't have captioning boxes like a regular theater. However not only could I not enter my address (because the app said it wasn't right) but I also noticed after I UNINSTALLED it that they charge per minute. I wouldn't suggest this app.
I plan to go to the drive in theater with my child and I have moderate to severe hearing loss in my right ear. While I have a hearing aid, I still miss things from time to time. I was REALLY hoping to find an app that could help me since they don't have captioning boxes like a regular theater. However not only could I not enter my address (because the app said it wasn't right) but I also noticed after I UNINSTALLED it that they charge per minute. I wouldn't suggest this app.
2024-11-01	Ca*****	At the end it would not accept my name. After completing the application it was a disappointment and I am registering with another company.
At the end it would not accept my name. After completing the application it was a disappointment and I am registering with another company.