My BT

Name: My BT
Rating: 3.625 (22895 reviews)
Author: BT Group PLC

By: BT Group PLC

Make managing your BT account simple

Features & Capabilities

My BT is the official Chrome extension that makes managing your BT account straightforward and convenient. With just a few taps, you can monitor your usage across BT landline, broadband, TV, and mobile services. The extension offers quick access to your current broadband status, billing information, and payment options.

Logging in requires your BT ID, but once set up, you can use a secure 4-digit PIN or fingerprint authentication for faster access. Need help? The extension provides direct support links for all BT products and services to assist with everything from internet connection issues to account management. Simplify your BT service experience with My BT today.

User Growth & Download Statistics

App Communication

By:

BT Group PLC

Downloads:

3,964,218 6.20K

Rating:

3.63

(22,895) 16 new ratings

Version:

0 Last updated: 2026-05-22

Publisher country:

Email:

my*****@bt.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-19

Compare stats and ranking:

Ranking

# 27,803 ▼ 24

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

BT Group PLC

Google Play Store

https://play.google.com/store/apps/details?id=com.bt.btserviceapp

Email:

my*****@bt.com

Website:

https://www.productsandservices.bt.com/products/apps

User Reviews

The My BT app has significant usability issues including frequent login and authentication problems, unreliable speed testing features, and frequent crashes. Many users find the app slow and frustrating, often showing inaccurate data. There is criticism about excessive ads detracting from user experience. However, the app does offer some useful features like device control and speed testing when functioning, with a clean interface on some devices. Overall, multiple reviews report a poor and frustrating experience with unreliable functionality.

Pros

Allows checking broadband speed, sometimes with impressive results.
Provides some useful router control features like setting time limits and pausing internet access for devices.
Interface looks modern and clean on certain devices according to some users.
Helps users manage their broadband accounts and services when functioning properly.

Cons

Frequent login issues including being logged out repeatedly, login loops, and needing to enter full credentials every time.
Speed test function is unreliable, often failing to complete or hanging.
App sometimes shows inaccurate speed readings, not matching other speed tests.
App is slow and prone to errors, including crashing and displaying technical difficulties.
Excessive and intrusive advertising pushing BT and EE products rather than focusing on user needs.

Recent reviews

App is still a waste of space. Not having used it for sometime, I tried to use it to look at the devices on my network. Instead of listing them, it tried to get me to set up the hub, which already is and then to get me to connect to it, which I already am. I tried to look st my bills, but it wouldn't connect me. On a positive note, it did allow me to do a speedtest, which is pretty impressive since I am supposedly not connected to it!!! Done all that was suggested, still doesn't work!!

Ra*****, 2025-01-31

This App is either broken or badly designed or both. Home screen is just an advert for EE and pressing the My BT link sends you on a login loop. Unable to see my account details, just an EE ad.