Kroo Bank - Mobile Banking

Name: Kroo Bank - Mobile Banking
Rating: 4.029412 (10129 reviews)
Author: Kroo Bank Ltd

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Kroo Bank is a fully licensed UK mobile bank designed to keep your finances simple and secure. With no monthly fees and zero fees on overseas spending at any Visa-accepting location, Kroo Bank offers a flexible current account that includes real-time spending insights and transaction categorization for smarter money management.

Enjoy peace of mind with FSCS deposit protection up to £85,000, biometric security like Face ID and Android Fingerprint, multi-factor authentication, and UK-based customer support. The Kroo Flexible Cash ISA lets you save tax-free with flexibility to top-up or withdraw anytime without penalties. Apply via the mobile app and experience a seamless banking experience tailored to your needs.

App Financial Services Productivity Privacy & Security

By:

Kroo Bank Ltd

Downloads:

346,826 410

Rating:

4.03

(10,129) 32 new ratings

Version:

3.68 Last updated: 2025-06-10

Version code:

7521

Creation date:

2018-08-03

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS

Size:

81.77MB

Email:

he*****@kroo.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Updated:

a day ago

Ranking

# 106,939 ▲ 54

User reviews

Kroo Bank's app offers attractive savings rates and a simple interface, appreciated by users for basic banking functions and customer service when reachable. However, the app suffers from frequent loading failures, slow performance, and persistent login problems requiring users to reinstall it repeatedly. Transfer speeds lag behind other banks, and customer support often falls short in resolving issues promptly. These problems have led many users to frustration, with some closing their accounts due to the unreliable app and poor service.

Pros

Offers a fantastic savings rate with market-beating interest.
Simple and easy to use app interface for basic banking operations.
Good customer service responses when contact is successful.
Allows convenient features like applying for overdrafts and loans.
Users find the bank's concept and card design appealing.

Cons

App frequently freezes, crashes, or fails to load, often requiring reinstallation to regain access.
Slow app performance with long loading times and sluggish navigation.
Repeated login issues including multiple prompts and biometric login failures.
Transfers take longer than expected compared to other banks, causing inconvenience.
Customer service can be unresponsive or slow, especially regarding app-related problems and account restrictions.

Recent reviews

Freezes. A lot. To proceed with a simple transaction you have to re -log in. Cannot do in one go. Update overdue or my phone is too old for your app? Have no clue. Switching back to Chase. Stress free.

no*****, 2025-01-25

Updated review for 2024 - I actually really like being part of The Kroo now. It's a nice app but it's easy to use and offers a fantastic savings rate both in main account and any 'pots' that split off from that. Highest interest of any bank I'm with (and I seem to collect bank accounts 🙄). Nice card too. I would definitely recommend trying Kroo out. Just realise it does take about 1 full minute for the app to load to the point where you can see your accounts! + Very slow to navigate around.