Reviews of Brightside Health

By: Brightside Health Inc

List of user reviews and ratings for Brightside Health

Total ratings

4.01 (Rating count: 2,494)

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Review summary

User reviews for Brightside Health reveal a mixed experience with the app. Many users praise the kindness and professionalism of therapists and appreciate the convenience of online sessions covered by insurance. However, numerous issues with the app’s usability, including persistent bugs and difficulties with scheduling and customer service, cause significant frustration. Billing problems and poor support responsiveness are common complaints. Despite these challenges, some users have found meaningful improvement in their mental health through the platform.

Pros

Therapists and providers are generally kind, professional, and supportive.
Ability to communicate directly with providers through messaging.
Convenient online sessions from home, avoiding transportation issues.
Option to choose and switch providers, albeit with some limitations.
Use of insurance coverage in many cases lowers out-of-pocket cost compared to other services.

Cons

Poor customer service with slow or no responses to support inquiries.
App functionality issues including bugs, crashes, loading problems, and user interface glitches.
Difficulties scheduling, rescheduling, and canceling appointments within the app.
Billing problems such as unexpected charges, multiple charges, and unclear costs.
Mandatory frequent password changes causing user frustration.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.01

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4% (37)

Date	Author	Comment
2026-04-14	Mi*****	I found a wonderful therapist and psychiatrist!. BUT, I am here due to stress/anxiety and Brightside adds more stress to my life. With my prev ins, I had no copay and Brightside suddenly charged my debit card for months of appts at once - on the same day! I had to wait for them to "investigate" and refund to my checking. Now with my new insurance, they just did the same thing- no charges for months and then hit my debit card with 3 months of charges!
I found a wonderful therapist and psychiatrist!. BUT, I am here due to stress/anxiety and Brightside adds more stress to my life. With my prev ins, I had no copay and Brightside suddenly charged my debit card for months of appts at once - on the same day! I had to wait for them to "investigate" and refund to my checking. Now with my new insurance, they just did the same thing- no charges for months and then hit my debit card with 3 months of charges!
2026-04-14	Bo*****	Crooks and thieves, just out to take your money! Uncaring, heartless, money-driven company. Stay far away!!!
Crooks and thieves, just out to take your money! Uncaring, heartless, money-driven company. Stay far away!!!
2026-04-13	La*****	I was a Brightside clinician for over a year. i am now retired. Been trying to get a 1099 out of them for weeks and they don't respond to emails or anything elae. last year they ripped off one of my clients for several months toof payments then ghosted both of us when we tried to rectify it (they acknowledged the error, they just ignored the refund request.) I lost several clients due to Brightside billing issues. They just don't care.
I was a Brightside clinician for over a year. i am now retired. Been trying to get a 1099 out of them for weeks and they don't respond to emails or anything elae. last year they ripped off one of my clients for several months toof payments then ghosted both of us when we tried to rectify it (they acknowledged the error, they just ignored the refund request.) I lost several clients due to Brightside billing issues. They just don't care.