TapZero

TapZero brings a shop's customer feedback, reviews and complaints together in one app, and gives TapZero's own field team the tools to run sales, installation and delivery from a phone.

An account is required to sign in. TapZero is used by businesses that subscribe to TapZero and by TapZero field staff; it is not a general-purpose consumer app.

FOR BUSINESSES ON TAPZERO

• Feedback — read what your customers said after tapping your TapZero plate or scanning its QR code, question by question.
• Reviews — see which customers went on to leave a public review, and how your rating is moving.
• Complaints — take complaints as they arrive, assign them to your team, keep internal notes, and record how each one was resolved.
• Reports — daily and weekly summaries of what your customers said.
• Your team — keep the staff roster current, assign tasks, and see feedback for each member.
• Billing — view your subscription, invoices and payment history.

FOR TAPZERO FIELD STAFF

• Leads and quotes — capture a shop, record what it needs, and raise a quote on the spot.
• Orders and payments — book an order and collect an advance at the counter by cash or UPI.
• Card design — draw the customer's card in front of them and take their approval before it goes to print.
• Work and delivery — accept allocated jobs, install plates, capture proof of work, and collect the balance on the doorstep.
• Works offline — shops and basements have poor signal, so work is saved on the phone and syncs when the connection returns.

LOCATION

Field staff can turn on an all-day location breadcrumb so their manager can see route and visit history for the working day. It runs as a foreground service while the app is in use, is off unless it has been enabled for that user, and the app never asks for background location access.

Support: tapzero@benagon.com
Benagon Technologies Private Limited