Tattle

Tattle puts guest feedback and online reviews in one place so you can improve your restaurant's performance—right from your phone.

UNIFIED INBOX
Tattle brings everything together – no more switching between email, surveys, and social media.

• Guest Responses – See all completed feedback with ratings, comments, and photos
• Online Reviews – Manage Google, Yelp, Facebook, and TripAdvisor reviews in one screen
• Reply instantly to guests and reviewers directly from the app
• Filter by date, channel (Delivery, Dine-In, Take-Out), or day part (Breakfast, Lunch, Dinner)

PERFORMANCE METRICS
Know exactly how your location is performing with real-time analytics:

• Guest Experience Rating (CER) – Your average 1-5 star rating
• Top Box – Percentage of 5-star ratings
• Incident Rate – Track low-scoring responses
• Recovery Rate – Measure how well you resolve guest issues
• Compare performance across channels, day parts, and time periods
• View trends over 7, 30, or 90 days

RECOVER GUESTS
Turn negative experiences into loyal customers:

• Get alerts for low-scoring feedback
• Assign recovery actions and rewards
• Message guests directly about their experience
• Track revenue recovered from resolved incidents

MULTI-LOCATION SUPPORT
Managing multiple locations? Switch between them instantly to compare performance and stay on top of every restaurant.

DESIGNED FOR MANAGERS
Built specifically for General Managers and operators who need to:

• Respond quickly to guest issues while on the floor
• Check performance metrics between shifts
• Stay informed without being tied to a computer
• Make data-driven decisions to improve operations

SECURE & CONVENIENT
• Biometric login with Face ID or Touch ID
• Dark mode for comfortable viewing
• Fast, native mobile experience

Whether you're running a single location or overseeing multiple restaurants, Tattle gives you the insights you need to deliver better guest experiences—anytime, anywhere.