Reviews of Afterpay. Pay over time

By: Afterpay App

List of user reviews and ratings for Afterpay. Pay over time

Total ratings

4.34 (Rating count: 148,295)

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Review summary

Users like the core BNPL feature, easy-to-use interface, and broad shopping options with spending tracking. However, frequent reliability issues dominate: slow launches, crashes or green screens after updates, and occasional login/out issues. Payment reliability is poor for many: virtual cards and transactions can be declined. Customer support is often criticized as unhelpful or unavailable. While some reviews note smooth experiences when the app functions, persistent performance and access problems significantly detract from overall satisfaction.

Pros

Easy to use and intuitive interface.
BNPL payments with flexible terms.
Wide network of merchants with spending tracking.
Smooth transactions when the app is functioning.

Cons

Slow load times and stability issues (opening, freezing, crashes, or green screen).
Frequent login/authentication problems (logouts, fingerprint issues, or needing email login).
Virtual card payments often fail or are declined despite available balance.
Poor or unavailable customer support.
Recent updates or design changes hurting usability.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.34

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53% (364)

Date	Author	Comment
2026-08-20	Na*****	I want to open account
I want to open account
2026-08-20	Ga*****	not Kool it's a trap................
not Kool it's a trap................
2026-08-19	ro*****	new update is rubbish. bring back upcoming payment. not just the fortnightly payment due.
new update is rubbish. bring back upcoming payment. not just the fortnightly payment due.
2026-08-19	Da*****	Removing people support for purely AI support was not the move. After a total of an hour and a half messing around in store with the afterpay card to get it to work, I said forget this and paid $1200 in one. So yeah, for making me have to forgo the entire service you're supposed to provide, have this review.
Removing people support for purely AI support was not the move. After a total of an hour and a half messing around in store with the afterpay card to get it to work, I said forget this and paid $1200 in one. So yeah, for making me have to forgo the entire service you're supposed to provide, have this review.
2026-08-19	Ca*****	This is a good-faith buying policy very similar to a Lay-by and being able to buy a product for consumers who want it fast and of this company to have good honesty from their buyers to pay it over a period of time! I have bought alot of goods on here utilising this payment policy method and making sure I budget ahead to have the funds to pay it off especially when they have sent it to us ahead to give us customers great satisfaction of receiving it like it was Christmas everyday! 😂
This is a good-faith buying policy very similar to a Lay-by and being able to buy a product for consumers who want it fast and of this company to have good honesty from their buyers to pay it over a period of time! I have bought alot of goods on here utilising this payment policy method and making sure I budget ahead to have the funds to pay it off especially when they have sent it to us ahead to give us customers great satisfaction of receiving it like it was Christmas everyday! 😂
2026-08-19	De*****	can't get in now
can't get in now
2026-08-19	Ja*****	Goated Systems in place
Goated Systems in place
2026-08-18	Sa*****	In the last month this app has had many problems, as don't open
In the last month this app has had many problems, as don't open
2026-08-18	Ky*****	awesome just need bit of patience sometimes
awesome just need bit of patience sometimes
2026-08-17	G *****	What has happened to the app? It will barely load after 4 minutes, is now glitching during in store use, and you used to be able to easily budget from the clear amounts - now removed. I keep trying to log on to see what's owed and I cannot get on to the damn thing. I've refreshed, updated, altered the vpn, changed security settings, checked my bank - none of it works. I'm too afraid to uninstall it in case a payment does not go out properly and they think I'm defaulting, can't even refund now.
What has happened to the app? It will barely load after 4 minutes, is now glitching during in store use, and you used to be able to easily budget from the clear amounts - now removed. I keep trying to log on to see what's owed and I cannot get on to the damn thing. I've refreshed, updated, altered the vpn, changed security settings, checked my bank - none of it works. I'm too afraid to uninstall it in case a payment does not go out properly and they think I'm defaulting, can't even refund now.