Reviews of Afterpay. Pay over time

By: Afterpay

List of user reviews and ratings for Afterpay. Pay over time

Total ratings

4.34 (Rating count: 148,079)

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Review summary

Users like the core BNPL feature, easy-to-use interface, and broad shopping options with spending tracking. However, frequent reliability issues dominate: slow launches, crashes or green screens after updates, and occasional login/out issues. Payment reliability is poor for many: virtual cards and transactions can be declined. Customer support is often criticized as unhelpful or unavailable. While some reviews note smooth experiences when the app functions, persistent performance and access problems significantly detract from overall satisfaction.

Pros

Easy to use and intuitive interface.
BNPL payments with flexible terms.
Wide network of merchants with spending tracking.
Smooth transactions when the app is functioning.

Cons

Slow load times and stability issues (opening, freezing, crashes, or green screen).
Frequent login/authentication problems (logouts, fingerprint issues, or needing email login).
Virtual card payments often fail or are declined despite available balance.
Poor or unavailable customer support.
Recent updates or design changes hurting usability.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.34

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864% (285)

Date	Author	Comment
2026-07-10	Da*****	you deliberately removed what was due on the next payment day to make it harder for customers to manage their spending. I am so angry I am never using this service again. you've lost a loyal customer with years of perfect history over this. for clarity, i used to be able to see the total of my next payment due next Friday, but now you only show 15 days total which is an attack against your customer base. how irresponsible. afterpay should be losing their Australian licence over this.
you deliberately removed what was due on the next payment day to make it harder for customers to manage their spending. I am so angry I am never using this service again. you've lost a loyal customer with years of perfect history over this. for clarity, i used to be able to see the total of my next payment due next Friday, but now you only show 15 days total which is an attack against your customer base. how irresponsible. afterpay should be losing their Australian licence over this.
2026-07-10	jo*****	its weally awesome 🐉🐉🐉🐉
its weally awesome 🐉🐉🐉🐉
2026-07-09	De*****	love afterpay
love afterpay