AckReply

AckReply puts your team's website chat inbox in your pocket. Reply to visitors in real time, let AI handle routine questions, and get pinged only when a person is actually needed.

AckReply for Android is the mobile companion for teams with an AckReply account. You need an AckReply workspace to use it: create one free at https://ackreply.com, or sign in with the email or Google account your team invited.

REAL-TIME CUSTOMER CHAT
• Instant sync with your web dashboard: see messages the moment they arrive
• Reply to visitors directly from your phone
• Internal notes your team can see and visitors can't
• Edit and delete your messages
• Send images, and view attachments visitors share
• See when a visitor is typing

AI-ASSISTED SUPPORT
• AI answers common questions automatically on your websites
• Get notified only when AI needs human help (escalations only mode)
• Take over from AI with one tap when you want to step in
• Hand the conversation back to AI when you're done
• Watch AI replies being written in real time
• Turn AI on or off for each website

SMART NOTIFICATIONS
• Choose a mode: escalations only, mentions and assigned, all messages, or off
• Quiet hours: set when you don't want to be disturbed
• Batching that groups bursts of messages instead of buzzing for each one

YOUR INBOX ON MOBILE
• Filter by open, pending, resolved, or starred, and search conversations
• Assign conversations to teammates, star, resolve, and reopen
• See who's on your websites right now
• Pulse dashboard with analytics and visitor insights
• Team presence: see who's online

WORKSPACE
• View your team and invite teammates
• Add websites and manage them
• Snippets for quick replies
• Switch between workspaces
• View your plan and credits (no in-app purchases)

ACCOUNT AND SECURITY
• Sign-in session stored in encrypted storage on your device
• Two-factor authentication
• Google Sign-In
• Delete your account at any time from Settings

Built for support teams who use AckReply (https://ackreply.com) to manage customer conversations across their websites.