Reviews of IGL Connect

By: Indraprastha Gas Ltd. App

List of user reviews and ratings for IGL Connect

Total ratings

4.49 (Rating count: 29,310)

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Review summary

Reviews are mixed. Many users praise the app as excellent and convenient when it works, but stability and reliability are major concerns. Repeated issues include crashes and error messages, unpaid bill statuses despite payment, slow payment updates, and bill/invoice irregularities. The UI is frequently described as inconvenient and not user-friendly, negatively affecting overall experience. Some users report good service and positive experiences when the app runs smoothly, but reliability gaps dominate.

Pros

Overall positive reception with many reviewers calling the app excellent/very good/good experience.
Convenient self-meter reading and payment workflow when the app functions.
Perceived solid system and generally good app quality across reviews.

Cons

Frequent crashes, errors, and the app failing to open (black screen, 'Error Occurred').
Billing and payment unreliability: unpaid status after payment, slow updates, and non-working payment options (BillDesk, others).
Inconvenient UI and slow performance; not easy to use overall.
Incomplete billing records and irregular invoices/no access to past billing details.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.49

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54% (324)

Date	Author	Comment
2026-08-06	B *****	Self billing fails most of the time. Its going on for the last two years. The details don't even capture date and time as well. Why don't you rectify this issue.
Self billing fails most of the time. Its going on for the last two years. The details don't even capture date and time as well. Why don't you rectify this issue.
2026-08-05	Ra*****	It is always showing message some thing want rong when click on android link for self billing.
It is always showing message some thing want rong when click on android link for self billing.
2026-08-05	AM*****	App doesn't working 😕
App doesn't working 😕
2026-08-04	Su*****	very very good and like
very very good and like
2026-08-04	Am*****	Use less App, in the time when we have technologies like AI. This app did not perform even the basic functions. Its not possible to login in the App, no OTP, no password, nothing work. Dear IGL ,bro keep your game up and invest some money in tech. Else you will have nothing more than unsatusfied customers.
Use less App, in the time when we have technologies like AI. This app did not perform even the basic functions. Its not possible to login in the App, no OTP, no password, nothing work. Dear IGL ,bro keep your game up and invest some money in tech. Else you will have nothing more than unsatusfied customers.
2026-08-04	Si*****	Good
Good
2026-08-04	An*****	this app never worked, always got crashed,just after opening . don't know why company is not fixing it
this app never worked, always got crashed,just after opening . don't know why company is not fixing it
2026-08-04	am*****	Acknowledgement not being received on payment. The issue may kindly be considered.
Acknowledgement not being received on payment. The issue may kindly be considered.
2026-08-04	Pr*****	worst experience app doesn't work at good level at all
worst experience app doesn't work at good level at all
2026-08-04	Am*****	this is not working at all. does not show the bills, does not send readings for self billing, please fix it
this is not working at all. does not show the bills, does not send readings for self billing, please fix it