Reviews of IGL Connect

By: Indraprastha Gas Ltd. App

List of user reviews and ratings for IGL Connect

Total ratings

4.49 (Rating count: 29,430)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews are mixed. Many users praise the app as excellent and convenient when it works, but stability and reliability are major concerns. Repeated issues include crashes and error messages, unpaid bill statuses despite payment, slow payment updates, and bill/invoice irregularities. The UI is frequently described as inconvenient and not user-friendly, negatively affecting overall experience. Some users report good service and positive experiences when the app runs smoothly, but reliability gaps dominate.

Pros

Overall positive reception with many reviewers calling the app excellent/very good/good experience.
Convenient self-meter reading and payment workflow when the app functions.
Perceived solid system and generally good app quality across reviews.

Cons

Frequent crashes, errors, and the app failing to open (black screen, 'Error Occurred').
Billing and payment unreliability: unpaid status after payment, slow updates, and non-working payment options (BillDesk, others).
Inconvenient UI and slow performance; not easy to use overall.
Incomplete billing records and irregular invoices/no access to past billing details.

Upgrade to see all 649 reviews

User Reviews

Recent rating average: 1.70

All time rating average: 4.49

Upgrade to see all 649 reviews

55% (360)

Date	Author	Comment
2026-08-24	Ba*****	Fair
Fair
2026-08-24	Ra*****	igl staff very cooperative.
igl staff very cooperative.
2026-08-24	Ab*****	While opening the app, Every time it shows some error occurred, pl try after some time.
While opening the app, Every time it shows some error occurred, pl try after some time.
2026-08-24	Ri*****	Bill can't send on email I'd and register mobile number, most of times app doesn't work
Bill can't send on email I'd and register mobile number, most of times app doesn't work
2026-08-23	Ab*****	Application is not working properly. Back button is not working on any page. Dialog box is also not cancelled while clicking on the cancel button. Fix all these issues. I. self billing section text is wrong, even first word is wrong.
Application is not working properly. Back button is not working on any page. Dialog box is also not cancelled while clicking on the cancel button. Fix all these issues. I. self billing section text is wrong, even first word is wrong.
2026-08-23	Vi*****	third class app.. it's not working..
third class app.. it's not working..
2026-08-23	AM*****	Error while opening the app - "Something went wrong. Please try again later
Error while opening the app - "Something went wrong. Please try again later
2026-08-23	Ba*****	nothing works 😞
nothing works 😞
2026-08-23	Bo*****	The application is currently not functioning as expected. I am unable to process billing, and I am not receiving OTP Additionally, all of my profile related information appears to be missing. This situation is quite frustrating.
The application is currently not functioning as expected. I am unable to process billing, and I am not receiving OTP Additionally, all of my profile related information appears to be missing. This situation is quite frustrating.
2026-08-22	pr*****	this app is completely full of bugs. the moment it launches gives api fail. earlier self billing was possible but now it's completely impossible to do so.
this app is completely full of bugs. the moment it launches gives api fail. earlier self billing was possible but now it's completely impossible to do so.