Reviews of IGL Connect

By: Indraprastha Gas Ltd.

List of user reviews and ratings for IGL Connect

Total ratings

4.49 (Rating count: 29,023)

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Review summary

Reviews are mixed. Many users praise the app as excellent and convenient when it works, but stability and reliability are major concerns. Repeated issues include crashes and error messages, unpaid bill statuses despite payment, slow payment updates, and bill/invoice irregularities. The UI is frequently described as inconvenient and not user-friendly, negatively affecting overall experience. Some users report good service and positive experiences when the app runs smoothly, but reliability gaps dominate.

Pros

Overall positive reception with many reviewers calling the app excellent/very good/good experience.
Convenient self-meter reading and payment workflow when the app functions.
Perceived solid system and generally good app quality across reviews.

Cons

Frequent crashes, errors, and the app failing to open (black screen, 'Error Occurred').
Billing and payment unreliability: unpaid status after payment, slow updates, and non-working payment options (BillDesk, others).
Inconvenient UI and slow performance; not easy to use overall.
Incomplete billing records and irregular invoices/no access to past billing details.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.49

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Date	Author	Comment
2026-06-21	Pa*****	after last updated, this app is giving continuous error messages any time. cannot upload self billing, says error. worst experience since I have been using this app. please fix asap.
after last updated, this app is giving continuous error messages any time. cannot upload self billing, says error. worst experience since I have been using this app. please fix asap.
2026-06-20	Sa*****	App is not running for past 1 month. Tried uninstalling & reinstalling multiple times. Gives mesg: "Error Occured. Something went Wrong. Pl try again later" with a Go Back button which gives a green blank screen. Was using this app for past 2-3 years for online billing, and it worked perfectly.
App is not running for past 1 month. Tried uninstalling & reinstalling multiple times. Gives mesg: "Error Occured. Something went Wrong. Pl try again later" with a Go Back button which gives a green blank screen. Was using this app for past 2-3 years for online billing, and it worked perfectly.
2026-06-20	Ni*****	the app never works. spend some money on a good development and get the app and website working.
the app never works. spend some money on a good development and get the app and website working.