Reviews of Zip - Shop Now, Pay Later

By: zip.co

List of user reviews and ratings for Zip - Shop Now, Pay Later

Total ratings

3.83 (Rating count: 77,479)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews show a split experience: many praise the app for being easy to use and helpful for emergencies with handy Zip Money/Zip Plus options. However, repeated issues dominate complaints: frequent login and stability problems, ID verification barriers, high/unclear fees, poor customer service, and trouble deleting accounts or stopping emails after closure. Overall sentiment leans negative due to reliability and friction, though some users report positive experiences when the service functions as intended.

Pros

Easy to use and straightforward interface
Helpful for emergencies with flexible payment options
Zip Money / Zip Plus are handy and convenient

Cons

Frequent login/access and app stability problems (loading issues, login loops, blank/white screens)
ID verification requirements blocking access (need passport/driver's license or alternatives)
High fees and unclear or disputed charges, with refunds/deductions issues
Poor customer service and difficulty contacting support (reports of rude reps)
Account deletion/opt-out issues and ongoing emails after closure

Upgrade to see all 17 reviews

User Reviews

Recent rating average: 3.30

All time rating average: 3.83

Upgrade to see all 17 reviews

512% (87)

Date	Author	Comment
2026-07-01	Mi*****	easy to navigate and very simple to use 👌
easy to navigate and very simple to use 👌
2026-07-01	Va*****	good customer service and quick and easy when made the payments.
good customer service and quick and easy when made the payments.
2026-06-30	Ha*****	Good users are rewarded by reducing limits and increasing fees unless they agree to change to interest usage. Rewards system is fake. It's a trap don't fall. update: it is so fake, they put $100 in the rewards section then took it back the next day!
Good users are rewarded by reducing limits and increasing fees unless they agree to change to interest usage. Rewards system is fake. It's a trap don't fall. update: it is so fake, they put $100 in the rewards section then took it back the next day!