CRM Integrator for hosted telephony

Control and Monitor your Cisco Broadworks telephone handset using your Chrome browser from a PC, Mac or Chromebook.

What is CRM Integrator for hosted telephony?

'CRM Integrator for hosted telephony' is a Google Chrome extension that lets you control and monitor your Cisco BroadWorks telephone handset directly from your Chrome browser on a PC, Mac, or Chromebook. It integrates seamlessly with popular CRM systems, providing caller previews, contact popping, and click-to-dial functionality. Notable features include call history, call settings, and directory integration.

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Extension stats

By: Mondago Ltd

View on Chrome Web Store

Users: 2,000+

Rating: 3.50 (2)

Version: 1.1.10.7676 (Last updated: 2022-09-30)

Creation date: 2020-06-23

Risk impact: Moderate risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

tabs
notifications
background
idle
storage
contextMenus
identity

Size: 4.51M

Email: in*****@mondago.com

URLs: Privacy policy

Ranking

# 22829 ▼ 92

Other rankings

#25021 in Workflow & Planning ▼ 14 #183 in integration keyword 28 ▲ 11

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Control and Monitor your Cisco BroadWorks telephone handset using your Chrome browser from a PC, Mac or Chromebook. Integrate with popular CRM systems and control and monitor your hosted telephony handset using your Chrome browser from a PC, Mac or Chromebook. Get notified of new calls, including the caller's name, and quickly answer the call even when your browser is minimised.

Features include: Call control of our handset including answer, hang up, hold, transfer, pickup and make call Integration with many popular CRMs providing caller preview, contact popping, address book search and click to dial.

Call history, call settings, directory integration

The extension is designed for use with the Cisco BroadWorks hosted telephony platform.

User reviews

One mayor issue with this integration, at least on macOS, is that the call notification essentially creates a new chrome window, which automatically takes focus, in turn kicking you out of anything that you were doing previously. This means if you are say writing an email, each time a call rings your phone it will kick you out of the email, which can be very disruptive to your workflow.