CRM Integrator for Hosted Telephony

Name: CRM Integrator for Hosted Telephony
Rating: 3.5 (2 reviews)
Author: Mondago Ltd

Control and Monitor your Cisco Broadworks telephone handset using your Chrome browser from a PC, Mac or Chromebook.

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The CRM Integrator for Hosted Telephony Chrome extension enables seamless control and monitoring of your Cisco BroadWorks telephone handset directly from your PC, Mac, or Chromebook browser. It integrates smoothly with popular CRM systems, offering features such as caller notification with caller name preview, quick call answering even when the browser is minimized, and easy call management including answer, hang up, hold, transfer, and more.

Additional functionalities include call history access, call settings adjustments, directory integration, contact popping, address book search, and click-to-dial capabilities. Designed specifically for the Cisco BroadWorks hosted telephony platform, this extension enhances productivity and streamlines communication workflows within business environments.

Extension Communication Productivity Developer Tools

By:

Users:

Rating:

Version:

2.0.0.8375 Last updated: 2025-04-04

Creation date:

2020-06-23

Risk:

Permissions:

tabs
notifications
background
idle
storage
contextMenus
identity

Size:

4.54MB

Email:

in*****@mondago.com

URLs:

Full description:

Source:

Chrome Web Store

Updated:

a day ago

Ranking

# 28,883 ▲ 294

Other rankings

#24174 in Workflow & Planning ▼ 15 #211 in integration keyword 43 ▼ 5

User reviews

One mayor issue with this integration, at least on macOS, is that the call notification essentially creates a new chrome window, which automatically takes focus, in turn kicking you out of anything that you were doing previously. This means if you are say writing an email, each time a call rings your phone it will kick you out of the email, which can be very disruptive to your workflow.

Jo*****, 2021-09-09

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Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

CRM Integrator for Hosted Telephony requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Medium ******* ******* ************* ***** *** ** ******* *** **** ******* ****** ******** *******

Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

CRM Integrator for Hosted Telephony is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

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