Alga - AI Ticketing Assistant for MSPs

Provides suggestions for MSP tickets.

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Extension stats

By: https://nineminds.com

View on Chrome Web Store

Users: 200 ▲ 11

Rating: 3.60 (5)

Version: 0.0.0.32 (Last updated: 2024-08-14)

Creation date: 2023-12-07

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

storage
webRequest
cookies

Host permissions:

*://*/*

Size: 847.87K

Email: ju*****@nineminds.com

URLs: Website ,Privacy policy

Ranking

# 57082 ▲ 870

Other rankings

#12466 in Tools ▼ 132 #58 in ticket keyword 5 #214 in ai keyword 47 ▼ 6 #298 in response keyword 11 ▼ 10

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue.

Features:

Ticket Title: Get intelligent new titles for service tickets based on their content. Summary: Receive a synopsis of the ticket's history. Categories: Ticket categories are automatically generated. Giving Advice: Get real-time advice on how to handle tickets. Writing Responses: Generate customer-ready responses with a single click.

Requirements:

Alga works with ConnectWise on any Windows, Mac, or Linux computer running Chrome, and supports on-prem ConnectWise users!

User reviews

The Alga extension was really easy to install. I love the summary we get when viewing a ticket in ConnectWise, it saves us a ton of time. The pro version is also coming along nicely, it really helps to be able to search tickets via chat interface.

Excellent Networks, 2024-06-06

Tried installing it in both Brave and Chrome, nothing loads and it doesn't do anything. Can't load up the options. Tried additional troubleshooting, ensuring everythings updated, cache is cleared, etc. It simply does nothing and is broken

Steven Olsen, 2024-06-04

Alga has been a great help, it's saved us time and help cut through the clutter of tickets.

RapidPOS, 2023-12-22

View all user reviews

Extension safety

Risk impact

Alga - AI Ticketing Assistant for MSPs requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

Alga - AI Ticketing Assistant for MSPs is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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