Freshservice - IT Service Desk Software

Freshservice - IT Service Desk Software

Service desk Software by Freshdesk

What is Freshservice - IT Service Desk Software?
Freshservice - IT Service Desk Software is a cloud-based Chrome extension designed by Freshdesk. Providing a refreshing user experience with capabilities like Incident, Problem, Change, Release, and Asset Management, it allows you to put your knowledge base in the cloud. Its gamified approach stimulates productivity while its robust automations ensure efficiency and usability. Experience the service desk of the future with Freshservice.
Stats
Users: 1,000+
Rating: 4.00 (22)
Version: 0.0.0.7 (Last updated: 2019-05-17)
Creation date: 2019-05-17
Risk impact: Very low risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Size: 52.38K
URLs: Website
Stats date:

Chrome-Stats Rank

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Summary

Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud.

Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.

Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most. And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.

Try Freshservice, the service desk of the future, today!

User reviews

I do not want to allow freshdesk to see my google contacts, yet they force it on you if using this app. -1
by LU5T LU5T, 2017-10-26

Herramienta muy buena
by Javier Pinillos Javier Pinillos, 2016-04-15
View all user reviews
Safety
Risk impact

Freshservice - IT Service Desk Software is safe to use. It does not request any sensitive permissions.

Risk likelihood

Freshservice - IT Service Desk Software has earned a fairly good reputation and likely can be trusted.

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