Freshdesk

Everything a business needs to deliver exceptional customer support - trusted by 100,000+ companies worldwide
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Freshdesk Extension for Chrome: Customer Support Simplified

Freshdesk is a multi-channel customer support Chrome extension, trusted by over 100,000 companies. It seamlessly integrates with Google GSuite allowing easy access to Google Contacts, Gmail ticket history, Google Analytics within Freshdesk, and capability to start hangouts from within tickets. It includes features like categorizing and prioritizing issues, automation of business processes, self-service through knowledge base, forums, and gamification for agent productivity. Freshdesk also allows app integration and its customization for enhanced functionality.
Download
Install from Chrome Web Store

Extension stats

Manifest V2
Users: 7,000+
-1,000
Rating: 3.69
(39)
Version: 0.0.0.8 (Last updated: 2017-06-15)
Creation date: 2017-06-15
Size: 9.46K
URLs: Website
Full description: See detailed description

Ranking

# 11,182 ▼ 608

Other platforms

Freshdesk (v9.2.5)
477,452+ 4.36 (8,548)
Not available on Firefox
Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Great product overall
  • Useful for companies that need helpdesk support
  • Has been a good solution for users over time
Cons
  • Lack of support for non-Gmail addresses
  • Difficult to uninstall since it's not listed in Extensions
  • New update added extra steps to sign in, frustrating users
Most mentioned
  • Issues with the recent update
  • Problems with uninstalling
  • Good solution for administrators
User reviews
RONINSIDE
by Ronald Legarski, 2020-02-21
Lack of support for non gmail addresses and I can't uninstall it as it's not shown in my Extensions list.
by ALAIN BORA, 2018-04-27
es una mamada solo sirve si eres administrador de la cuenta de google y freshdesk
by Jorge Silva, 2017-01-18
View all user reviews

Extension safety

Risk impact

Freshdesk does not require any sensitive permissions.

Risk impact analysis details
  • Low This permission has no access or impact on the user's system or data, thus carrying no risk.
  • Low ******* ****** ** *** ********* ********
Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Freshdesk. Use it at your own risk.

Risk likelihood analysis details
  • High This extension has low user count. Unpopular extensions may not be stable or safe.
  • Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
  • Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
  • Good **** ********* *** **** **** *******
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Promo images

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