Freshdesk

Everything a business needs to deliver exceptional customer support - trusted by 100,000+ companies worldwide

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Freshdesk Extension for Chrome: Customer Support Simplified

Freshdesk is a multi-channel customer support Chrome extension, trusted by over 100,000 companies. It seamlessly integrates with Google GSuite allowing easy access to Google Contacts, Gmail ticket history, Google Analytics within Freshdesk, and capability to start hangouts from within tickets. It includes features like categorizing and prioritizing issues, automation of business processes, self-service through knowledge base, forums, and gamification for agent productivity. Freshdesk also allows app integration and its customization for enhanced functionality.

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Extension stats

By: https://freshdesk.com

Users: 7,000+

Rating: 3.69

(39)

Version: 0.0.0.8 (Last updated: 2017-06-15)

Creation date: 2017-06-15

Risk impact: Very low risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 2

Size: 9.46K

URLs: Website

Ranking

# 12,212 ▲ 79

Other platforms

Freshdesk (v9.2.1)

4.28

(8,484) 469,798+

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps.

Brings in contact information from Google Contacts into your Freshdesk tickets
View complete ticket history from Freshdesk on Gmail
Get in-depth analysis of customers from Google Analytics inside Freshdesk
Start hangouts with customers from within Freshdesk tickets

and lots more.

Honda, Sony, Toshiba, Bridgestone and more rely on Freshdesk for their customer support needs.

Categorize and prioritise issues and set business automations
Enable self-service through knowledge base and forums

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros