Freshdesk

Everything a business needs to deliver exceptional customer support - trusted by 100,000+ companies worldwide

Total ratings for Freshdesk

3.73 (Rating count: 40)

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Used for a long period of time
Multiple users approve of the product
Beneficial solution

Cons

Cannot be uninstalled
Lack of support for non Gmail addresses
Additional steps to sign in after update
Only works if you're a Google and Freshdesk account administrator

Most mentioned

Difficulty in uninstalling
Issue with non Gmail addresses
Updates causing issues

See reviews for Freshdesk on Chrome Web Store

Recent reviews for Freshdesk

Recent rating average: 3.20

All time rating average: 3.73

Rating filters

5 star

40% (4)

Date	Author	Lang	Comment
2020-02-21	Ron Legarski	en	RONINSIDE
2018-04-27	ALAIN BORA	en	Lack of support for non gmail addresses and I can't uninstall it as it's not shown in my Extensions list.
2017-01-18	Jorge Silva	es	es una mamada solo sirve si eres administrador de la cuenta de google y freshdesk
2016-08-15	JC Roy	en	How to unintall this ?
2016-08-08	Sarip Rahmat	ms	saya suka
2016-05-13	Roman Aguilar	en	Freshdesk did an update to the app and now it takes multiple clicks just to sign on to the helpdesk. Before when if I was already signed into my email I could just launch freshdesk without me asking which account to use, and then another page telling me my administrator has approved the page. This is three more clicks added making our users very upset with the changes. We will probably dump this product soon if freshdesk can not revert back prior to the change.
2015-07-21	Pedro Mora	es	Muy bueno
2014-06-28	Clifford Sinclair	en	We could not do with out it!
2014-06-27	Izzat Nurali	en	Greate solution
2014-06-26	Guy Hoogewerf	en	Have used for almost a year now - great product