Freshdesk
Everything a business needs to deliver exceptional customer support - trusted by 100,000+ companies worldwide
Total ratings
3.69
(Rating count:
39)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great product overall
- Useful for companies that need helpdesk support
- Has been a good solution for users over time
Cons
- Lack of support for non-Gmail addresses
- Difficult to uninstall since it's not listed in Extensions
- New update added extra steps to sign in, frustrating users
Most mentioned
- Issues with the recent update
- Problems with uninstalling
- Good solution for administrators
User reviews
Recent rating average:
3.20
All time rating average:
3.69
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2020-02-21 |  | | en | RONINSIDE |
| 2018-04-27 |  | | en | Lack of support for non gmail addresses and I can't uninstall it as it's not shown in my Extensions list. |
| 2017-01-18 |  | | es | es una mamada solo sirve si eres administrador de la cuenta de google y freshdesk |
| 2016-08-15 |  | | en | How to unintall this ? |
| 2016-08-08 |  | | ms | saya suka |
| 2016-05-13 |  | | en | Freshdesk did an update to the app and now it takes multiple clicks just to sign on to the helpdesk. Before when if I was already signed into my email I could just launch freshdesk without me asking which account to use, and then another page telling me my administrator has approved the page. This is three more clicks added making our users very upset with the changes. We will probably dump this product soon if freshdesk can not revert back prior to the change. |
| 2015-07-21 |  | | es | Muy bueno |
| 2014-06-28 |  | | en | We could not do with out it! |
| 2014-06-27 |  | | en | Greate solution |
| 2014-06-26 |  | | en | Have used for almost a year now - great product |