This plugin has several useful tools for Agents when working with FreshService Tickets.
What is FreshService Ticket Tools?
FreshService Ticket Tools is a Chrome extension that adds several useful tools for agents when working with FreshService Tickets. It allows agents to add notes, reply, forward, add time, and start the timer while viewing a FreshService ticket. It also provides links to create new tickets, service requests, and access the FreshService Dashboard.
Extension stats
By: NWDigital
Creation date: 2022-05-07
Risk impact: High risk impact
Risk likelihood: Low risk likelihood
Manifest version: 3
Permissions:
Host permissions:
Size: 10.73K
Email: ma*****@nwdigital.cloud
Other platforms
Not available on Firefox
Not available on Edge
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Extension summary
Adds ability to add a note, reply, forward, add time and start the timer while viewing a FreshService ticket. Also includes links to your portal specific url for creating new tickets, service requests and going to your FreshService Dashboard!
Extension safety
Risk impact
FreshService Ticket Tools requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
FreshService Ticket Tools has earned a fairly good reputation and likely can be trusted.
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