VTX Chat

VTX Chat is a customer service platform for teams that need to centralize conversations, organize contacts, and track customer relationship history.

With the app, agents and managers can access ongoing conversations, view reports, manage contacts in their portfolio, see tags, respond to customers, and track important service information in real time.

Key features:

- Multichannel customer service for teams
- List of active, pending, and completed conversations
- Message history and contact data
- Contact portfolio per agent
- Tags, reports, and organization by department
- Internal notes for team communication
- Notifications of new service requests and messages

The app is intended for authorized companies and teams that use the VTX Chat platform.