Monitor a Service Desk query in real time.
What is Service Desk Queue Monitor?
Service Desk Queue Monitor is a Chrome extension that allows Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time. It provides features such as one-click access to view and launch items, live count update with traffic light color indicators, desktop notifications for new items, and customizable query and notification layouts. Visit our support page for more information, source files, and support.
Extension stats
By: Stu McNeill
Users: 30
Rating: 4.86
(7)
Creation date: 2014-08-27
Risk impact: Moderate risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
Size: 66.01K
Other platforms
Not available on Firefox
Not available on Edge
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Extension summary
This extension is for Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time.
Example Uses:
- Monitor incoming incidents to your Service Desk.
- Alert analysts of major issues.
- Track your approvals.
Features:
- One-click a toolbar icon to view and launch items in the query
- Live count update displays on the toolbar with traffic light colour indicators
- Desktop notifications of new items in the query
- Query and notification layouts are based on Report Templates of your choice for full control of the design.
For more information, source files, and support please visit: http://community.landesk.com/support/docs/DOC-29591.
Note: This is not official LANDESK software and is not supported in any way other than via the Url above.
User reviews
Stu has some great tools. I especially like his calc wizard. If only they'd be made standard with the product itself :(
This is a really helpful add-on for Service Desk - easy to configure too.
Extension safety
Risk impact
Service Desk Queue Monitor requires a few sensitive permissions. Exercise caution before installing.
Risk likelihood
Service Desk Queue Monitor has earned a fairly good reputation and likely can be trusted.
Upgrade to see risk analysis details
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