Service Desk Queue Monitor

Monitor a Service Desk query in real time.

What is Service Desk Queue Monitor?

Service Desk Queue Monitor is a Chrome extension that allows Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time. It provides features such as one-click access to view and launch items, live count update with traffic light color indicators, desktop notifications for new items, and customizable query and notification layouts. Visit our support page for more information, source files, and support.

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Stats

By: Stu McNeill

View on Chrome Web Store

Users: 27 ▼ -4

Rating: 4.86 (7)

Version: 1.1.5 (Last updated: 2014-08-27)

Creation date: 2014-08-27

Risk impact: Moderate risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

http://*/
https://*/
notifications

Size: 66.01K

Stats date:

Chrome-Stats Rank

# 91432 ▼ 2619

Other rankings

#33270 in Workflow & Planning ▼ 366 #56 in service keyword 17 ▲ 1 #132 in monitor keyword 25 ▼ 5 #195 in query keyword 4 ▼ 3

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

This extension is for Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time.

Example Uses:

Monitor incoming incidents to your Service Desk.
Alert analysts of major issues.
Track your approvals.

Features:

One-click a toolbar icon to view and launch items in the query
Live count update displays on the toolbar with traffic light colour indicators
Desktop notifications of new items in the query
Query and notification layouts are based on Report Templates of your choice for full control of the design.

For more information, source files, and support please visit: http://community.landesk.com/support/docs/DOC-29591.

Note: This is not official LANDESK software and is not supported in any way other than via the Url above.

User reviews

Stu has some great tools. I especially like his calc wizard. If only they'd be made standard with the product itself :(

Erik M, 2015-09-09

This is a really helpful add-on for Service Desk - easy to configure too.

David Gillen, 2014-11-21

View all user reviews

Safety

Risk impact

Service Desk Queue Monitor may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.