Reviews of Takeaway.com - Belgium

By: Takeaway.com App

List of user reviews and ratings for Takeaway.com - Belgium

Total ratings

4.05 (Rating count: 89,019)

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Review summary

The Takeaway Belgium app is inconsistent: it can provide quick, tasty deliveries and decent service, but chronic issues dominate reviews. Recurrent problems include delays due to order grouping, ineffective AI support and lack of human help, login and verification failures, missing/app-crippled features (favorites, review access, payment options, offers), and billing issues. Improving reliability and support responsiveness would address the most frequent pain points while positives remain for when everything functions smoothly.

Pros

When it works, deliveries are fast and food arrives fresh and tasty.
Several reviews praise good, friendly service.
The app is usable and can perform well in favorable cases.
Some users report consistently positive experiences like 'Always good, fresh and fast'.

Cons

Delivery delays and grouping of orders lead to long waits and cold food.
Ineffective AI chatbot and lack of human customer support; orders can get stuck with no resolution.
Login/verification problems (email login blocked, verification codes fail).
Missing essential features (no favorites, limited filters, inability to view offers or reviews, unclear payment options).
Promo codes not working and issues with refunds for missing or incorrect items.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.05

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64% (68)

Date	Author	Comment
2026-07-17	Ne*****	Convenient app to order online. I would like it if there was a reward-mechanism where we collect points from our orders and can later use them for discounts.
Convenient app to order online. I would like it if there was a reward-mechanism where we collect points from our orders and can later use them for discounts.
2026-07-14	Ea*****	code ne marche pas, alors que les conditions sont respectées
code ne marche pas, alors que les conditions sont respectées
2026-07-08	Ju*****	Offers are criminal.
Offers are criminal.
2026-07-03	Di*****	Great service
Great service
2026-06-28	En*****	never any promocode or very rare when deliveroo gives promo everyweek tbh I don't see why to continue to use it. where I live only 4 restaurants are using takeaway and every week they send me email "discover restaurants" I have tried all of them and not even a promocode ;)
never any promocode or very rare when deliveroo gives promo everyweek tbh I don't see why to continue to use it. where I live only 4 restaurants are using takeaway and every week they send me email "discover restaurants" I have tried all of them and not even a promocode ;)
2026-06-14	Jo*****	beste pizza van de wijk
beste pizza van de wijk
2026-06-12	Th*****	Works well but keeps sending me notifications for the same ad (5 times in the past hour or so). I have these notifications turned off in the settings and it does it anyways
Works well but keeps sending me notifications for the same ad (5 times in the past hour or so). I have these notifications turned off in the settings and it does it anyways
2026-06-12	Mi*****	I have promotion notifications off and I still receive a notification EVERY HOUR. That's why the rating fell to 3 stars.
I have promotion notifications off and I still receive a notification EVERY HOUR. That's why the rating fell to 3 stars.
2026-06-12	Gi*****	Often bugs, doesn't work at important moments. Also spams you an ad EVERY 15 minutes. Turn off notifications? No updates for our order. Trash company.
Often bugs, doesn't work at important moments. Also spams you an ad EVERY 15 minutes. Turn off notifications? No updates for our order. Trash company.
2026-05-23	St*****	redesign is absolutely horrible to work with
redesign is absolutely horrible to work with