Features & Capabilities

My Optus is the easiest way to manage your Optus services from one place. View and manage SubHub subscriptions, explore bundle savings, shop devices and plans, and make fast, secure payments — all within the app. Access 24/7 messaging support for help whenever you need it.

Not an Optus customer? You can still download My Optus to experience the Optus network and browse the latest deals. The app supports Android 10 or above. For help and support visit optus.com.au/support and review privacy details at https://www.optus.com.au/about/legal/privacy.

User Growth & Download Statistics

By:
Optus Mobile Pty Ltd
Downloads:
9,566,035 12.43K
Rating:
4.46
(159,869)
159 new ratings
Version:
10.44 Last updated: 2026-06-11
Version code:
1605
Creation date:
2014-08-14
Publisher country:
AU AU
Permissions:
  • android.permission.ACCESS_COARSE_LOCATION Very high risk
  • android.permission.ACCESS_FINE_LOCATION Very high risk
  • android.permission.CAMERA Very high risk
  • android.permission.GET_ACCOUNTS Very high risk
  • android.permission.READ_CONTACTS Very high risk
  • android.permission.READ_PHONE_STATE Very high risk
  • android.permission.AUTHENTICATE_ACCOUNTS High risk
  • android.permission.HIGH_SAMPLING_RATE_SENSORS Moderate risk
  • android.permission.READ_SYNC_STATS Moderate risk
  • android.permission.WRITE_SYNC_SETTINGS Moderate risk
  • See more
Size:
103.71MB
Email:
my*****@optus.com.au
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-07-03
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
Optus Mobile Pty Ltd
Google Play Store
https://play.google.com/store/apps/details?id=au.com.optus.selfservice
Email:
my*****@optus.com.au
Website:
http://www.optus.com.au/shop/support/answer?requestType=NormalRequest&typeid=6&id=1680

User Reviews

Reviews show a largely positive view of the My Optus app's ability to display plan/account details and be easy to use, but recurring pain points include login/authentication problems, billing charges after leaving, and reliability issues like logouts and broken widgets. Some users report poor support and pushy marketing messages. A few mention security concerns around login methods. Overall, the app is useful but frustrated by authentication, billing, and UX frictions that affect heavy users.
Pros
  • Easy to use and understand UI
  • Shows full plan, value number, and account details
  • Generally reliable and convenient for managing Optus services
  • Positive overall sentiment from long-time users
Cons
  • Frequent login/authentication issues (verification, password problems, sign-in failures)
  • Billing problems and unexpected charges after leaving; confusing prepay vs postpay and payment methods
  • App reliability issues (frequent logouts, broken widgets, removal of features)
  • Poor support and marketing messages when seeking help
  • Security-related limitations in login/password handling (no password manager support, frictiony sign-in)
Recent reviews
User-friendly, has all the necessary details and functionality within the app.
by Sa*****, 2026-06-21

Now, here is a good App, And it is always wor
by Ke*****, 2026-06-19

I've been with Optus since the late 1990's, never ever had a problem and were my mate's going Bush with " you know who" and can never get Reception Haha Optus all the WAY, even had Optus tv back in the day...Been all over the Country Side, never PROBLEM!!! Thanks Optus for 25 Years plus Service!!! Aaron B. 19/06/2026
by Aa*****, 2026-06-19
View all user reviews ›

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