My Optus

Name: My Optus
Rating: 4.46 (159398 reviews)
Author: Optus Mobile Pty Ltd

By: Optus Mobile Pty Ltd

Made for you

Features & Capabilities

My Optus is the easiest way to manage your Optus services from one place. View and manage SubHub subscriptions, explore bundle savings, shop devices and plans, and make fast, secure payments — all within the app. Access 24/7 messaging support for help whenever you need it.

Not an Optus customer? You can still download My Optus to experience the Optus network and browse the latest deals. The app supports Android 10 or above. For help and support visit optus.com.au/support and review privacy details at https://www.optus.com.au/about/legal/privacy.

User Growth & Download Statistics

App Communication Shopping

By:

Optus Mobile Pty Ltd

Downloads:

9,538,557 12.87K

Rating:

4.46

(159,398) 152 new ratings

Version:

10.44 Last updated: 2026-06-11

Version code:

1605

Creation date:

2014-08-14

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.AUTHENTICATE_ACCOUNTS High risk
android.permission.HIGH_SAMPLING_RATE_SENSORS Moderate risk
android.permission.READ_SYNC_STATS Moderate risk
android.permission.WRITE_SYNC_SETTINGS Moderate risk

Size:

103.71MB

Email:

my*****@optus.com.au

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-12

Compare stats and ranking:

Ranking

# 14,234 ▲ 149

Other rankings

#121 in

Top app in Australia ▼ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Optus Mobile Pty Ltd

Google Play Store

https://play.google.com/store/apps/details?id=au.com.optus.selfservice

Email:

my*****@optus.com.au

Website:

http://www.optus.com.au/shop/support/answer?requestType=NormalRequest&typeid=6&id=1680

User Reviews

Reviews show a largely positive view of the My Optus app's ability to display plan/account details and be easy to use, but recurring pain points include login/authentication problems, billing charges after leaving, and reliability issues like logouts and broken widgets. Some users report poor support and pushy marketing messages. A few mention security concerns around login methods. Overall, the app is useful but frustrated by authentication, billing, and UX frictions that affect heavy users.

Pros

Easy to use and understand UI
Shows full plan, value number, and account details
Generally reliable and convenient for managing Optus services
Positive overall sentiment from long-time users

Cons

Frequent login/authentication issues (verification, password problems, sign-in failures)
Billing problems and unexpected charges after leaving; confusing prepay vs postpay and payment methods
App reliability issues (frequent logouts, broken widgets, removal of features)
Poor support and marketing messages when seeking help
Security-related limitations in login/password handling (no password manager support, frictiony sign-in)

Recent reviews

If I could give minus 5 I would. Bought an esim, had to activate it in the app. I am a returning customer, and when they send the verification code - it is to a number that I have never had. Anyhoo, can't log in, can't access 'my account' therefore can't activate the esim. 4 hours on the phone and messaging and still the problem is not resolved. Finally spoke to someone who understood the issue and she is hopefully organising a refund for me. Frustration levels were sky high. Avoid.