Reviews of Australia Post

By: Australia Post Digital

List of user reviews and ratings for Australia Post

Total ratings

4.47 (Rating count: 254,052)

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Review summary

Users like the app’s clean UI, ease of use, and the ability to track multiple packages in one place with in-app and email updates. However, multiple reviews report tracking delays and misrouting, plus slower local deliveries compared with international shipments. Account management issues also appear (password reset expiry and inability to update email). Overall, the app is well-liked for tracking and usability, but delivery consistency and certain account features need improvement.

Pros

Easy to use with a very clean UI.
Tracks all packages in one place.
In-app communication and timely updates.
Seamless syncing with email for tracking.
Generally reliable and helpful in-app support.

Cons

Repeated tracking delays and misrouting, with packages bouncing between locations.
Slower local deliveries compared with international shipments.
Account management issues (password reset expiry and inability to update email).

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User Reviews

Recent rating average: 4.50

All time rating average: 4.47

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125% (165)

Date	Author	Comment
2026-06-23	Co*****	everything is so random even with their app things aren't scanned or items hit a depot and they sit there for days being marked as processed days after day but not going out for delivery????
everything is so random even with their app things aren't scanned or items hit a depot and they sit there for days being marked as processed days after day but not going out for delivery????
2026-06-22	ja*****	excellent
excellent
2026-06-22	Wa*****	The staff are always very helpful.
The staff are always very helpful.