Reviews of Masterbuilt

By: Premier Specialty Brands, LLC App

List of user reviews and ratings for Masterbuilt

Total ratings

4.51 (Rating count: 5,281)

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Review summary

User reviews mainly cite connectivity instability and inconsistent app performance. The app design and remote temp monitoring are praised when it works, with fast response times. However, frequent Bluetooth/Wi-Fi disconnects, repeated re-pairing, unreliable readings/controls, and device removal from the app are common complaints. Stability across devices/updates is a recurring issue, and 2.4 GHz network requirements are noted as setup hurdles.

Pros

User-friendly app design and interface.
Convenient remote temperature monitoring while cooking.
Fast and reliable app-to-grill response when connected.
Overall app enhances grilling experience when the connection is working.

Cons

Frequent connectivity issues: Bluetooth/Wi-Fi pairing failures and repeated disconnections.
Unreliable across updates and devices: need to re-pair or re-add the smoker, often failing to reconnect.
Temperature/time controls and readings are not reliable: probes read 0 or changes aren't applied, with blocking error messages.
App occasionally removes the device or forgets it, requiring re-adding.
2.4 GHz Wi-Fi requirement and strict network/password limitations hinder setup.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.51

Upgrade to see all 166 reviews

49% (82)

Date	Author	Comment
2026-08-07	Jo*****	This app is poorly designed and very finicky. I can link the MB gravity feed 800 with an iPhone 17 just fine, but no luck with Android on Pixel 9. fortunately, the grill is excellent on its own.
This app is poorly designed and very finicky. I can link the MB gravity feed 800 with an iPhone 17 just fine, but no luck with Android on Pixel 9. fortunately, the grill is excellent on its own.
2026-08-05	Ma*****	Inconsistent. The app works half of the time. And when it does work, it doesn't respond to inputs. I can try to adjust the temperature of my Masterbuilt 545, and it looks like it works, but the temperature on the grill doesn't change. Sometimes the app will not show the grill is currently on at all.
Inconsistent. The app works half of the time. And when it does work, it doesn't respond to inputs. I can try to adjust the temperature of my Masterbuilt 545, and it looks like it works, but the temperature on the grill doesn't change. Sometimes the app will not show the grill is currently on at all.
2026-08-02	An*****	It's probably a combination between the actual grills/smokers being poorly designed and the app itself also being poorly designed but connectivity is horrendous, features are poor, and the interfaces rarely work.
It's probably a combination between the actual grills/smokers being poorly designed and the app itself also being poorly designed but connectivity is horrendous, features are poor, and the interfaces rarely work.
2026-08-01	Bo*****	The only issue I ever have with connectivity is when the power goes out or the internet goes down. Simply unplug the smoker to reboot then reconnect. I just completed a 36 hour round of cooking. I received notification about my brisket hitting temp while I was donating blood and was able to do the temp to a hot hold. Great products, great app.
The only issue I ever have with connectivity is when the power goes out or the internet goes down. Simply unplug the smoker to reboot then reconnect. I just completed a 36 hour round of cooking. I received notification about my brisket hitting temp while I was donating blood and was able to do the temp to a hot hold. Great products, great app.
2026-08-01	Ma*****	It's a very glitchy app. When I need to use it for smoking or recipes it crashes.
It's a very glitchy app. When I need to use it for smoking or recipes it crashes.
2026-08-01	Na*****	constant errors fix your app or take it down
constant errors fix your app or take it down
2026-07-26	Mi*****	The controls that I've replaced, aren't working properly. I l I very ny smoker, but I'm frustrated with the controller. This s software needs an UPDATE!!!
The controls that I've replaced, aren't working properly. I l I very ny smoker, but I'm frustrated with the controller. This s software needs an UPDATE!!!
2026-07-26	Da*****	Wi fi doesn't connect...ever. Can't even get it started on my grill. Love the grill, hate the app.
Wi fi doesn't connect...ever. Can't even get it started on my grill. Love the grill, hate the app.
2026-07-25	Ma*****	so easy to use and it does a fantastic job
so easy to use and it does a fantastic job
2026-07-25	ke*****	xt user from 800 to the XT and can say though the grill upgrade has been amazing the app still lacks a lot. constantly freezing and not tracking correctly
xt user from 800 to the XT and can say though the grill upgrade has been amazing the app still lacks a lot. constantly freezing and not tracking correctly