Reviews of Forest - eBike Sharing

By: Human Forest App

List of user reviews and ratings for Forest - eBike Sharing

Total ratings

4.67 (Rating count: 7,487)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the quality of the physical bikes and the eco-friendly business model with free ride minutes. However, the app suffers from frequent crashes, poor user interface, and unreliable GPS, causing parking and ride-ending issues. Many users report confusing, hidden charges and poor communication about pricing changes. Customer service is often unhelpful or slow, exacerbating user frustration. Overall, the app's instability and pricing transparency problems undermine an otherwise positive bike-sharing experience.

Pros

The physical bikes themselves are generally liked and considered good quality by some users.
The app has a business model that some users appreciate, including free ride minutes and bundles.
Customer service can be responsive and helpful when reachable, with some users praising resolution speed.
The concept of daily free minutes is attractive to users, even if problematic.
The bikes provide a useful eco-friendly transport option that users value.

Cons

The app is highly unstable and glitchy, frequently crashing or freezing, especially when trying to scan, unlock, or end rides.
The app user interface and user experience are poorly designed, with issues like cluttered maps, lag, and difficulty in bike parking or end-ride confirmation.
GPS and parking zone features are unreliable, leading to incorrect charges for parking in forbidden areas or inability to end rides properly.
Pricing and charges are confusing and opaque, with multiple additional fees and changing rules often without clear communication, leading to unexpected high charges.
Customer service is often unresponsive, heavily reliant on unhelpful AI bots, and users feel ignored or mistreated regarding disputes and refunds.

Upgrade to see all 30 reviews

User Reviews

Recent rating average: 1.80

All time rating average: 4.67

Upgrade to see all 30 reviews

47% (14)

Date	Author	Comment
2024-12-19	An*****	The problem is the app... The physical service is 4/5, they only lose a star because often the bikes are poorly maintained. The app itself totally sucks. 1/5. Very often, the app simply won't open if you're trying to pick up a bike or drop off a bike. I thought this might be my data but I tested other apps like Uber and they all opened and loaded fine. I bothered writing this review because I'm currently walking home after another time when the app just wouldn't open.
The problem is the app... The physical service is 4/5, they only lose a star because often the bikes are poorly maintained. The app itself totally sucks. 1/5. Very often, the app simply won't open if you're trying to pick up a bike or drop off a bike. I thought this might be my data but I tested other apps like Uber and they all opened and loaded fine. I bothered writing this review because I'm currently walking home after another time when the app just wouldn't open.
2024-12-08	Im*****	It didn't register the parking even though I parked it correctly and it also showed in the map that the bike was in the parking area, and the customer service did not help either as it wasn't working hours apparently, and now it's gonna charge me 3 time the amount I used the bike for, I demand a refund or compensation, the bike ID is 22046 if that helps
It didn't register the parking even though I parked it correctly and it also showed in the map that the bike was in the parking area, and the customer service did not help either as it wasn't working hours apparently, and now it's gonna charge me 3 time the amount I used the bike for, I demand a refund or compensation, the bike ID is 22046 if that helps
2024-12-07	Su*****	DO NOT EVER USE THIS BIKE, they will lure you with nice packages and change the rule and make a fool out of you. if any changes happens it should not effect the package that has already been bought, they used to give 10 minutes daily plus the package, I bought the package after calculating all the measures and it was fine until last month and this month I bought the same package but they change the rules in the middle of my running package and started to charge me money, very cheap business.
DO NOT EVER USE THIS BIKE, they will lure you with nice packages and change the rule and make a fool out of you. if any changes happens it should not effect the package that has already been bought, they used to give 10 minutes daily plus the package, I bought the package after calculating all the measures and it was fine until last month and this month I bought the same package but they change the rules in the middle of my running package and started to charge me money, very cheap business.
2024-11-28	Jo*****	Glitchy app. Will regularly close when trying to find a bike and more annoyingly, when trying to end your journey.
Glitchy app. Will regularly close when trying to find a bike and more annoyingly, when trying to end your journey.
2024-11-22	Gl*****	Can't lock the bike most of the times despite being in the area, can't unlock most of the bikes as 90% are "bike unavailable" App doesn't allow to give bad review of the trip, as in trying to write a report the app refreshes and closes the review trip popup Customer support is non existent, always AI which always fails to be useful. If I need to pay extra for lime (so much this company gloats about being cheaper) but they do the job and never had an issue. Lime issue every single time.
Can't lock the bike most of the times despite being in the area, can't unlock most of the bikes as 90% are "bike unavailable" App doesn't allow to give bad review of the trip, as in trying to write a report the app refreshes and closes the review trip popup Customer support is non existent, always AI which always fails to be useful. If I need to pay extra for lime (so much this company gloats about being cheaper) but they do the job and never had an issue. Lime issue every single time.
2024-11-17	Si*****	Lots of bugs on this app, signs you out a lot, then tried 4 times with the password reset which didn't work, also trying to email customer service via the app is impossible because you fill all the details in and can't click send, tried to change phone number but this comes up with an error code.
Lots of bugs on this app, signs you out a lot, then tried 4 times with the password reset which didn't work, also trying to email customer service via the app is impossible because you fill all the details in and can't click send, tried to change phone number but this comes up with an error code.
2024-11-12	Im*****	It's rlly good and the bikes are amazing, but I hate that the free minutes u get from ads expire after a day, it defeats the point of even watching those ads in the first place and the fact u can only watch 2 a day, I honestly think it should be 3 or 4 ads a day and no expiration date
It's rlly good and the bikes are amazing, but I hate that the free minutes u get from ads expire after a day, it defeats the point of even watching those ads in the first place and the fact u can only watch 2 a day, I honestly think it should be 3 or 4 ads a day and no expiration date
2024-11-03	Je*****	Forest has recently changed the usage of their 10 free minutes to be first in first out, meaning of you have any bundle you won't get 10 free minutes until you've used your paid minutes. Forest doesn't communicate any of these changes, it's disgusting. I had just commited to a year long cycle scheme through work with Forest and I wish I could revert it. @Forest your reply shows how little you care. A 3day 60 minute bundle means you now lose 20 free minutes, which is your entire identity.
Forest has recently changed the usage of their 10 free minutes to be first in first out, meaning of you have any bundle you won't get 10 free minutes until you've used your paid minutes. Forest doesn't communicate any of these changes, it's disgusting. I had just commited to a year long cycle scheme through work with Forest and I wish I could revert it. @Forest your reply shows how little you care. A 3day 60 minute bundle means you now lose 20 free minutes, which is your entire identity.
2024-10-31	Fi*****	Their GPS never works properly. It has been like this for months and even if you park in the right area you cannot end the ride which cause you to consume minutes for nothing. I have the membership and it has been like this for months. Poor Tech team
Their GPS never works properly. It has been like this for months and even if you park in the right area you cannot end the ride which cause you to consume minutes for nothing. I have the membership and it has been like this for months. Poor Tech team
2024-10-31	Mi*****	Misleading pricing. Sure in theory it's still 10 mins free every day, but now doing literally 1 min ride per day costs 1.90 pound because of fees. It started great and it was affordable but now it's no better than any other service but the app is less reliable.
Misleading pricing. Sure in theory it's still 10 mins free every day, but now doing literally 1 min ride per day costs 1.90 pound because of fees. It started great and it was affordable but now it's no better than any other service but the app is less reliable.