Aires Support

Aires Support is IT support and helpdesk that lives in your pocket. Something broken? Open the app, raise a ticket, and talk to a real engineer — start a chat, or jump straight onto a voice or video call.

Built for companies with a whole team to support, and for individuals with a single stubborn laptop.

WHAT YOU GET
• Real engineers — chat with a person who can actually fix it. No bots, no ticket black hole.
• Call, don't type — escalate any conversation to a voice or video call with one tap when typing is too slow.
• Tickets that stay on track — every request is logged from the first message to the fix, with status and priority, so nothing gets lost.
• Teams or just you — company accounts cover your whole organization; individuals get the same help solo.
• Native calling — incoming calls ring like a real phone call, even when the app is closed.

HOW IT WORKS
Sign in, tap New ticket, and describe the problem. Open the conversation to chat with the support team — or start a voice or video call right from the ticket. Company owners can invite colleagues with a short join code so everyone's requests live in one shared workspace.

ABOUT PERMISSIONS
• Microphone — only used during in-app voice or video calls with a support agent.
• Camera — only used for video calls and to photograph an issue you're attaching to a ticket.
• Notifications — to alert you when an engineer replies or calls.
• Internet — to sync your tickets and connect calls.

Aires Support does not use your location.

Help is a tap away. Aires Support.