Reviews of Snap-on SEP

By: Snap-on App

List of user reviews and ratings for Snap-on SEP

Total ratings

3.64 (Rating count: 77)

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Review summary

Users appreciate the app's intended functionality and deals but frequently report significant issues, including the back button exiting the app instead of navigating backwards, frequent image loading failures, broken search features, blank white screens on launch, and the need to repeatedly enter login information. These problems substantially impact usability and frustrate users, making the app less reliable compared to alternatives.

Pros

The app works well aside from specific issues as noted by some users.
Users find the app useful in general once logged in and functional.
Some users appreciate the deals or value the app aims to provide when working properly.

Cons

Pressing the back button causes the app to close unexpectedly instead of navigating back within the app.
Images often fail to load for tools and tool storage items after recent updates.
Search functionality does not work properly, reducing app usefulness.
App sometimes opens to a blank white screen and fails to load content.
Users must repeatedly enter login credentials each time the app is opened, lacking persistent login.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.64

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44% (8)

Date	Author	Comment
2025-02-03	Ma*****	Leaves app when u press back button
Leaves app when u press back button
2023-01-12	Be*****	It's a grate app
It's a grate app
2022-11-03	Ke*****	Never received voucher, Tracking number sometimes invalid.
Never received voucher, Tracking number sometimes invalid.
2022-10-25	Ja*****	search doesn't work, which removes the majority of the usefulness of this app
search doesn't work, which removes the majority of the usefulness of this app
2022-05-28	T *****	The problem with the back button makes it useless. It's offensive that this still exists.
The problem with the back button makes it useless. It's offensive that this still exists.
2022-03-11	Ch*****	It you touch back button it completely closes the app unlike the matco app. Since the newest update most images won't load for tool or tool storage item. Alot of the boxes haven't included an image since I got the app.
It you touch back button it completely closes the app unlike the matco app. Since the newest update most images won't load for tool or tool storage item. Alot of the boxes haven't included an image since I got the app.
2021-10-30	gl*****	Cool
Cool
2020-11-30	Ju*****	Clicking back button anywhere inside the app closes it completely, but obviously from the other comments I'm seeing you already know this and do not care since there's yet to be a fix... Also it seems your Super Deals never get updated.. Fix for more stars.
Clicking back button anywhere inside the app closes it completely, but obviously from the other comments I'm seeing you already know this and do not care since there's yet to be a fix... Also it seems your Super Deals never get updated.. Fix for more stars.
2020-11-04	Jo*****	If you hit the back button on phone it takes you out of the app.
If you hit the back button on phone it takes you out of the app.
2020-07-12	Jo*****	App works well except if you use the back button it just exits the app and it opens at the home page instead of going to the last page.
App works well except if you use the back button it just exits the app and it opens at the home page instead of going to the last page.