Reviews of SJ - Trains in Sweden

By: SJ AB App

List of user reviews and ratings for SJ - Trains in Sweden

Total ratings

4.65 (Rating count: 44,952)

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Review summary

Overall, SJ - Trains in Sweden is seen by many as having a clean, well‑designed UI and generally usable booking flow, with some users appreciating family-tickets pricing. However, the app is plagued by frequent reliability issues (payments, location searches, chat persistence, journey details resetting) and inconsistent performance across devices. Support and refunds are criticized for being unhelpful or inflexible, and users note missing or unclear in‑app information (track/platform visibility, multi‑leg bookings). These recurring problems overshadow the positives for many users.

Pros

Good UI/UX design and overall pleasant user experience
Booking flow is easy and straightforward
Some users report affordable family tickets
App is usable and relatively reliable for many users

Cons

Frequent payment and ticketing problems (inability to buy tickets, periodkort, and membership loading issues)
Reliability bugs and glitches (flaky chat persistence, location search failures, journey details resetting, GPS tracker issues)
Poor or limited customer support and refunds (limited hours, unhelpful, non-flexible refunds)
Usability gaps and missing information (no track/platform visibility, can't see wagon location, issues with multi-leg bookings)
Pricing concerns and opaque fees (re-sale of local tickets, extra booking fees)

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User Reviews

Recent rating average: 2.10

All time rating average: 4.65

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40% (38)

Date	Author	Comment
2026-07-13	mo*****	terrible cannot log in
terrible cannot log in
2026-07-11	Ka*****	Did not end up buying tickets on line. kiosk was easier.
Did not end up buying tickets on line. kiosk was easier.
2026-07-05	Vi*****	Riktigt väldesignad app!
Riktigt väldesignad app!
2026-07-02	Er*****	Åkte kl 13 från Södertälje och var framme kl 18.10 i Karlstad! Resan borde bara ha tagit 2.5h.
Åkte kl 13 från Södertälje och var framme kl 18.10 i Karlstad! Resan borde bara ha tagit 2.5h.
2026-06-04	Ke*****	Avoid their trains!!! they always are late!
Avoid their trains!!! they always are late!
2026-05-31	Jo*****	The worse IT I have seem in my life. does not inform you that the trip is multimodal. It generates unfeasible schedules with no time between trips. The English option does not work in the VRU. It generates trip codes that do not match the dashboard. It is hot mess. It fragments the trip in too many subservices. It overloads the user. And I detected this in one single trip. I demand a refund.
The worse IT I have seem in my life. does not inform you that the trip is multimodal. It generates unfeasible schedules with no time between trips. The English option does not work in the VRU. It generates trip codes that do not match the dashboard. It is hot mess. It fragments the trip in too many subservices. It overloads the user. And I detected this in one single trip. I demand a refund.
2026-05-17	Ol*****	can't cancel/refund due to error on site or app and no customer service on weekends..
can't cancel/refund due to error on site or app and no customer service on weekends..
2026-05-12	Si*****	excellent app
excellent app
2026-04-27	Er*****	So absurd that you can't book a non-table seat on SJ intercity trains. All other kinds of preferences are available, window, aisle, upstairs, but the one important one is missing. You can ask for being placed by the table, but you can't ask not to be placed there. 6 trips in a row I havd been placed by a table now, and I have tried all the preferences and they all put you by a table. And no preference puts you by a table.
So absurd that you can't book a non-table seat on SJ intercity trains. All other kinds of preferences are available, window, aisle, upstairs, but the one important one is missing. You can ask for being placed by the table, but you can't ask not to be placed there. 6 trips in a row I havd been placed by a table now, and I have tried all the preferences and they all put you by a table. And no preference puts you by a table.
2026-03-12	Fr*****	the chat bot is terrible ans didnt help at all
the chat bot is terrible ans didnt help at all