Reviews of SAS – Scandinavian Airlines

By: SAS AB App

List of user reviews and ratings for SAS – Scandinavian Airlines

Total ratings

3.22 (Rating count: 13,473)

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Review summary

Overall, reviews show a largely negative view of the SAS Android app. The most recurring problems are login/authentication issues, boarding passes and check-in failures, and unhelpful customer support. Users also complain about inconsistent information about delays and changes, and a cluttered interface with aggressive upselling. A few positive notes exist about UI quality and some features like magazine downloads, but they are far outweighed by outages, poor reliability, and missing functionality.

Pros

Good UI and easy to use
Magazine downloads with English language options
Some users report the app works smoothly for certain tasks

Cons

Frequent login/authentication problems including being logged out at boarding, cannot log in, and too many attempts
Boarding passes and check-in often fail to load or function, with links not working and seat selection blocked
Poor or unreachable customer support and unhelpful AI/chatbot loops
Inaccurate or inconsistent information about delays, changes, and cancellations across email, texts, and the app
Cluttered UX with aggressive upselling and a generally frustrating user experience

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User Reviews

Recent rating average: 2.10

All time rating average: 3.22

Upgrade to see all 173 reviews

62% (108)

Date	Author	Comment
2026-07-16	Al*****	Delayed my flight and than cancel totally and sugest to book 2 days later. and if i re-book i need to pay extra if i dont pick up their suggested date. not worth. honestly is in same level as Ryanair. worthless
Delayed my flight and than cancel totally and sugest to book 2 days later. and if i re-book i need to pay extra if i dont pick up their suggested date. not worth. honestly is in same level as Ryanair. worthless
2026-07-15	Ka*****	nemt at bruge. hurtigt billetter og behandling. mange dejlige oplevelser. 😁😁😁😁😁
nemt at bruge. hurtigt billetter og behandling. mange dejlige oplevelser. 😁😁😁😁😁
2026-07-13	Nu*****	attempting to book, it lost my booking midway through when I switched apps (to get my card number). I had to restart the process. then, when I did pay, it crashed, said the payment failed, and then when I tried again: "you've already paid for this booking". it finally went through, but very janky
attempting to book, it lost my booking midway through when I switched apps (to get my card number). I had to restart the process. then, when I did pay, it crashed, said the payment failed, and then when I tried again: "you've already paid for this booking". it finally went through, but very janky
2026-07-13	Wa*****	Try to get support via the app. There are no options. SAS genuinely hates their customers.
Try to get support via the app. There are no options. SAS genuinely hates their customers.
2026-07-13	Al*****	sas won't let me change seats because I dont have a eurobonus number (I have one) and they won't let me add euro bonus number because it apparently is wrong (its not) the customer service cant help change seat either. like how can something so simple have become so difficult, before sas used to be really good but now with outsourced and ai bots they just cant help you anymore with even the simplest tasks.
sas won't let me change seats because I dont have a eurobonus number (I have one) and they won't let me add euro bonus number because it apparently is wrong (its not) the customer service cant help change seat either. like how can something so simple have become so difficult, before sas used to be really good but now with outsourced and ai bots they just cant help you anymore with even the simplest tasks.
2026-07-13	Er*****	departure airport cannot be changed
departure airport cannot be changed
2026-07-10	He*****	👍👍
👍👍
2026-07-09	Re*****	It's impossible to open installed app. International server error, try again later. This error lasts all day without any progress. Useless.
It's impossible to open installed app. International server error, try again later. This error lasts all day without any progress. Useless.
2026-07-08	Jo*****	App only allows you to select from Sweden, Denmark, and Norway for your passport country. So dumb, especially for an airline app
App only allows you to select from Sweden, Denmark, and Norway for your passport country. So dumb, especially for an airline app
2026-07-07	BS*****	won't even open. Developers responded they fixed a problem. It now opens.
won't even open. Developers responded they fixed a problem. It now opens.