Reviews of UnionDigital Bank (UD)

By: UnionDigital Bank Inc.,

List of user reviews and ratings for UnionDigital Bank (UD)

Total ratings

3.60 (Rating count: 2,933)

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Review summary

Users report repeated registration/verification failures (OTP and ID/selfie issues), inability to view or link loan balances after migration, poor/unresponsive customer support, and frequent login/server errors. Positives: the app provides UD loan offers and supports payroll auto-debit repayment, and is intended to migrate UnionBank loan customers into a dedicated platform.

Pros

Offers UD loan products and loan application through the app (multiple users received loan offers).
Supports payroll auto-debit/loan repayment integration (several reviewers noted payroll debiting settled loans).
Built to integrate/migrate UnionBank loan customers into a dedicated app (multiple mentions of migration from UB to UD).

Cons

Registration and identity verification problems (OTP not received, ID/passport/selfie verification failing, many users stuck in verification).
Loan account visibility missing or inaccurate (users cannot see loan balances or loan records after migration).
Poor or unresponsive customer support (multiple reports of unanswered emails, long document checks, no live phone help).
Login and server errors (app reports "existing account", "something went wrong", or fails to connect for many users).
Verification and account activation delays (approval/verification taking weeks or never completing).

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User Reviews

Recent rating average: 1.30

All time rating average: 3.60

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850% (34)

Date	Author	Comment
2025-01-30	Ro*****	I cannot open the app...error message is "REF: 5385:66C5 Device Developer Optiom Detected" Update: Thanks admin, app working well and I was able to open an account already 😊 Update (01/30/2025) disabling Developer Option did not help, still i cannot log in to my account, request assistance, thank you!
I cannot open the app...error message is "REF: 5385:66C5 Device Developer Optiom Detected" Update: Thanks admin, app working well and I was able to open an account already 😊 Update (01/30/2025) disabling Developer Option did not help, still i cannot log in to my account, request assistance, thank you!
2025-01-29	Mi*****	I have been unsuccessful in logging in to my Union Digital Bank account using the "Ubeh" app for several days now. This has been happening for the past several days. Please address these issues.
I have been unsuccessful in logging in to my Union Digital Bank account using the "Ubeh" app for several days now. This has been happening for the past several days. Please address these issues.