OTRS Ops Firefox

OTRS Ops

Add useful tools for OTRS/Znuny operators

Features & Capabilities

This extension adds some handy shortcuts to your OTRS/Znuny experience.

So far there are two features:

  • copy ticket link in marksdown format to your clipboard either via context menu or keyboard shortcut. Default Alt+C
  • copy the sender email address of an article to the clipboard. Default Ctrl+Alt+C

Defaults can be changed in the settings.

User Growth & Download Statistics

Manifest V2 Add-on
By:
Skitbylosen
Daily users:
1
Rating:
5.00
(2)
Version:
1.5.1 Last updated: 2026-05-12
Version code:
6257995
Creation date:
2022-08-21
Risk:
Moderate risk impact Moderate risk likelihood
Permissions:
Size:
50.24KB
Full description:
See detailed description
Source:
Firefox Add-ons Store
Data ingested on:
2026-06-21
Compare stats and ranking:

Ranking

Contact the developer

Chrome-Stats does not own this Firefox add-on. Please use these information below to contact the Firefox add-on developer.
Developed by:
Skitbylosen
Firefox Add-ons Store
https://addons.mozilla.org/firefox/addon/otrs-ops/

User Reviews

As a prolific OTRS operator, I have to say this addon has had a profound effect on my life as a whole, so much that I might even say it has affected my work-day
by Ky*****, 2023-11-15
View all user reviews ›

Is OTRS Ops Safe?

Risk impact
Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

OTRS Ops requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details
  • Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
  • High ****** ******* *** ********* ********* ******** ***** *** ** ********** ****** * ******** ******* *****
Risk likelihood
Risk likelihood measures the probability that a Firefox add-on may turn malicious. This is determined by the publisher and the Firefox add-on reputation on Firefox Add-ons Store, the amount of time the Firefox add-on has been around, and other signals about the Firefox add-on. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Firefox add-on.

OTRS Ops is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this add-on.

Risk likelihood analysis details
  • High This extension has low user count. Unpopular extensions may not be stable or safe.
  • Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
  • Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
  • Good **** ********* *** **** **** *******
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