Reviews of Knoxville Utilities Board

By: Knoxville Utilities Board

List of user reviews and ratings for Knoxville Utilities Board

Total ratings

4.06 (Rating count: 124)

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Review summary

While some users appreciate the app's secure login, bill viewing and payment features, and outage reporting, many have faced significant issues including frequent login failures, app crashes, payment processing errors, and difficulties creating accounts. Negative experiences mainly focus on unreliable functionality which limits the app's usability, despite attempts to improve with newer versions.

Pros

Secure login process.
Ability to view and pay bills easily via the app.
Option to report power outages quickly and conveniently.
Shows complete payment and bill history for user reference.
User-friendly interface with a nice layout as per some users.

Cons

Frequent login issues including inability to use biometrics and repeated password resets.
App crashes or fails to open, making it unusable for many users.
Problems processing payments through the app; payments often fail or cannot be made.
Account creation and setup issues, including problems adding account numbers and creating accounts.
Limited or missing features compared to previous versions, such as fewer service management options and lack of advanced meter data.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.06

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20% (10)

Date	Author	Comment
2024-02-16	Al*****	Currently just had the power go out and come back on for the second time in 4 hrs! Why is this so common at my address that I can't even set the clock on my appliances! Average power loss ever few weeks! My service is always paid on time so why can't I expect full utilities ALL THE TIME?!?!?
Currently just had the power go out and come back on for the second time in 4 hrs! Why is this so common at my address that I can't even set the clock on my appliances! Average power loss ever few weeks! My service is always paid on time so why can't I expect full utilities ALL THE TIME?!?!?
2024-02-04	Mi*****	Works well, secure login, outage reporting first class, bill pay fast and easy
Works well, secure login, outage reporting first class, bill pay fast and easy