Knoxville Utilities Board

Name: Knoxville Utilities Board
Rating: 4.06 (124 reviews)
Author: Knoxville Utilities Board

By: Knoxville Utilities Board

Easily pay and manage your KUB utilities bill, report outages, and more.

Features & Capabilities

The Knoxville Utilities Board Chrome extension offers a streamlined experience for KUB customers to manage their utilities effortlessly. Users can view and pay power, water, gas, or wastewater bills with ease, access past payment history, and save payment methods for quick AutoPay enrollment.

Beyond billing, the extension allows reporting power outages, viewing outage maps, and tracking restoration status. It also facilitates account management with features like paperless billing enrollment, notifications for bill readiness and payment confirmations, adding contacts, and easy login via fingerprint or facial recognition, making utility management accessible anytime, anywhere.

User Growth & Download Statistics

App Payments

By:

Knoxville Utilities Board

Downloads:

31,349 110

Rating:

4.06

(124)

Version:

2.5.7 Last updated: 2026-06-10

Version code:

20005007

Creation date:

2020-11-23

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.USE_BIOMETRIC Low risk
android.permission.USE_FINGERPRINT Low risk
android.permission.WAKE_LOCK Low risk

Size:

14.90MB

Email:

Ap*****@kub.org

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-02

Compare stats and ranking:

Ranking

# 351,811 ▼ 518

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Knoxville Utilities Board

Google Play Store

https://play.google.com/store/apps/details?id=org.kub.customerapp

Email:

Ap*****@kub.org

Website:

https://www.kub.org/customer-mobile-application

User Reviews

While some users appreciate the app's secure login, bill viewing and payment features, and outage reporting, many have faced significant issues including frequent login failures, app crashes, payment processing errors, and difficulties creating accounts. Negative experiences mainly focus on unreliable functionality which limits the app's usability, despite attempts to improve with newer versions.

Pros

Secure login process.
Ability to view and pay bills easily via the app.
Option to report power outages quickly and conveniently.
Shows complete payment and bill history for user reference.
User-friendly interface with a nice layout as per some users.

Cons

Frequent login issues including inability to use biometrics and repeated password resets.
App crashes or fails to open, making it unusable for many users.
Problems processing payments through the app; payments often fail or cannot be made.
Account creation and setup issues, including problems adding account numbers and creating accounts.
Limited or missing features compared to previous versions, such as fewer service management options and lack of advanced meter data.

Recent reviews

Currently just had the power go out and come back on for the second time in 4 hrs! Why is this so common at my address that I can't even set the clock on my appliances! Average power loss ever few weeks! My service is always paid on time so why can't I expect full utilities ALL THE TIME?!?!?