FChat Business

FChat Business brings together in a single application what previously required multiple tools: your team's messaging, customer tracking, sales, invoices, inventory, contracts, purchase orders, pro forma invoices, suppliers, expenses, and dashboards.

Designed for businesses that sell and manage their customers daily, it works in the office and in the field—and continues to function even when the network goes down.

━━━ TEAM MESSAGING ━━━
• A single inbox for the entire company, on the company's business number

• Each conversation is assigned to an agent: you know who's responding, nothing gets lost
• Internal notes, quick replies, drafts, scheduled sending
• Photos, documents, and voicemails
• Search within a conversation and across the entire address book

━━━ YOUR CUSTOMERS, FROM FIRST CONTACT TO SALE ━━━
• Complete profile: company, phone numbers, email, address, sector
• Sales stages that YOU define, tailored to your business
• Reason for loss requested on lost files: you finally know why
• Sales funnel and file age
• Import your contacts from an Excel or CSV file

━━━ SALES, CASH AND INVOICES ━━━
• Product and service catalog
• Multi-currency cash receipts, partial payments
• PDF invoices and pro forma invoices sent to the customer
• Suppliers and purchase orders
• Cash register by city: expenses, daily balance, cash report

━━━ STOCK AND INVENTORY ━━━
• Stock managed by city
• What each salesperson actually has on hand
• Sales automatically deduct stock
• Valued stock reports and statements per agent

━━━ GOALS AND DASHBOARD ━━━
• Daily, weekly, and monthly goals — for the team or individual agent
• Each agent sees their own figures on their Activity screen
• Response time, peak hours, conversions, revenue
• PDF exports and CSV

━━━ CONTRACTS ━━━
• Contract templates created within the application
• Electronic signature: the client signs from their phone
• Signed contract archived on their profile

━━━ TEAM AND RIGHTS ━━━
• Roles: administrator, agent, field sales representative, technician
• Each right is granted individually
• City-based partitioning: each user only sees their assigned area

━━━ EVEN WITHOUT AN INTERNET CONNECTION ━━━
Everything is initially saved on the device. The screens respond offline, and
what you have entered is automatically saved as soon as the network connection is restored.

━━━ GETTING STARTED ━━━
FChat Business is used with a company account. Write to us to open yours: 30-day trial, no commitment required.
WhatsApp and phone: +243 975 398 722
Email: contact@facileapp.org
Website: https://facileapp.org/fchat/

━━━ PUBLISHER ━━━
FChat Business is a product of the ELAKO Group SARL, developed by FacileApp, its software division — Kinshasa, Democratic Republic of Congo.

WhatsApp is a trademark of Meta Platforms, Inc. FChat Business uses the official WhatsApp Business API and is neither affiliated with, endorsed by, nor sponsored by Meta.