Threado AI’s Agent Assist

Threado AI’s agent assist - AI-generated responses, Summarize tickets, Refine customer replies

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Threado AI’s Agent Assist

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Extension stats

By: https://threado.com

Users: 134

-2

Rating: 5.00

(5)

Version: 3.4.0 (Last updated: 2024-10-04)

Creation date: 2024-01-25

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

notifications
alarms

Host permissions:

<all_urls>

Size: 3.90M

Email: ab*****@threado.com

URLs: Website ,Privacy policy

Ranking

# 65,430 ▼ 131

Other rankings

#20 in agent keyword 60 ▼ 5 #51 in customer keyword 5 ▲ 7 #125 in ticket keyword 8 ▲ 6

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

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Description/ Overview: Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations.

However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension.

Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system.

Key Features:

👉 Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension.

👉 AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly.

👉 Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience.