Threado AI’s Agent Assist

Description/ Overview: Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations.

However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension.

Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system.

Key Features:

👉 Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension.

👉 AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly.

👉 Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience.